Got Wrong Subscription Key, and Chat Problems

So I bought a bundle for Booster and SAFE. But the subscription key only works for Booster, and I can't find anything for SAFE.


I tried using the Chat with an expert function. But my Laptop can't down dowload the app. IT just sends me to a blank page.




  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi @Nemrog,


    Any luck in getting in touch with our chat experts? May be try to connect with a different browser and see if it helps.


    In addition to @Ukko's comments, You may also go through the SAFE KB articles under here for more information.

  • Nemrog
    Nemrog Posts: 4 New Member

    sorry for the long wait for a reply.

    Was robbed recently, and have been busy these last two weeks getting things squared away.

    Anywho. On my "My Secure" account. I have something that says "Add Device" to a computer.

    It turns out that the advice to use a different internet worked (used edge, rather than chrome).

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Thanks for the update Nemrog! Glad to know the suggestion worked.

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