Can not connect Skype application using Freedome in Mac
I am using a F-Secure Freedome trial version but I have problems with Skype in Mac. Every time that I need to work with the Skype application in my Macbook Pro (OS X 10.11.6) I have to deactivate Freedome to have a connection in Skype.
Do you know if I have to do something in the configuration Skype or Freedome? How can I solve this problem?
I hope you can help me.
Hi Cesar, welcome to our Community!
Is the skype application opening properly when Freedome is turned on? Are you having connection issues in Skype only when placing a call (with Freedome turned on)?
Or are you not able to open or message in Skype at all when Freedome is on?
Does it happen with all the locations in Freedome?
Hi Laksh, thanks for your answer. My comments are:
- The Skype application is opening properly when Freedome is turned on but in all the conversations appears a banner with a title "connecting.."
- I can open conversations and I can send new or receive messages but it is no immediately
- I didn't try all the locations of Freedome and I prefer to keep my current location.
I hope you can help me. If not, I can turn off Freedome every time I use Skype.
I did a quick check with our Product team regarding your issue. We would like to know which location you prefer to use in your Freedome along with the logs from your device in order to investigate further.
Please create a support request with our team with your logs and location preference information and mention about the Community post. Once you have created your case, please pass me the case number via Private Message so that I can highlight it to our team.
I also have the same issue. I want to send the logs to customer support, but I cannot see how to do this. On the "Support" page, it lists articles which don't help, and then gives me options to browse the community (which I've done), phone (lines are closed) or chat (lines are closed). Is there really no email address to contact support?
We would like to focus our efforts to provide quality support directly via a live contact support to our customers. This will help us to serve you faster and more effectively via a phone or chat.
As mentioned in the support page, please get in touch with us via phone or chat to troubleshoot further.
If your phone lines or chat were open when I'm not at work, then I'd happily connect. As it is, there is no email support at all, and all I can do is wait for someone here to post an answer.
The UK phone lines are open from 9-18. I'm not at home near to my machine at that time. I would call the US number to get support in English from over there in the evenings, but since my skype isn't working, that's not a lot of use either.
The chat is 6-16 GMT, but again, I'm on my way to work then. So much for "efforts to provide quality support directly via a live contact support to our customers". If you cared about support, you would at least have another time-zone with a chat support.
I cannot even find out how to register a complaint or cancel a subscritpion. It's beginning to look like a scam to be honest.
Meanwhile, it is clear that several people have identical issues, so I'm surprised that the solution to the original poster's problem has not been posted here for others to try themselves.
If you know what I can do to troubleshoot the problem, please let me know.