pb expiration abonnement

Hi !


i bought fsecure in november 2012 (for 12month) and this morning fsecure say "votre ordinateur n'est pas protégé votre abonnement a expirer"  What happens? I don't understand the problem...




  • can you translate it?
  • "Your computer is not protected. Your subscription has to expire"


    and i can't enter my Subscription Key and the answer is: "Impossible to execute the spot, please contact the customer support"

  • Hey - I have exactly the same problem! And my subscription should be valid until late April 2013!!?

  • My F-secure Launch pad asks for subscription key and validiates it - but then... Nothing good happens, it keeps saying that my computer is not protected.


  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi aimeji and Morasta42,

    With regards to your problem, I would suggest you to open a Support Ticket:

    Once you have open a SRID kindly update me so that I can help to solve your issue.


    Best Regards,

  • Hi. I get as far as to "Subscriptions and bookmarks" - then nothing good happens. I find my subscription options and I find my settings  that all have to do with e-mail and notifications only. No settings concern my subscription and I don't know what I should change. Sorry.

  • I followed that link and have now opened a  SRID. I understand these things very slowly....

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Morasta42,

    With regards to your problem, could you provide me with the SRID so that I can speed up the process for you.


    Best Regards,


This discussion has been closed.