pb expiration abonnement

Hi !

 

i bought fsecure in november 2012 (for 12month) and this morning fsecure say "votre ordinateur n'est pas protégé votre abonnement a expirer"  What happens? I don't understand the problem...

 

julien

Comments

  • can you translate it?
  • "Your computer is not protected. Your subscription has to expire"

     

    and i can't enter my Subscription Key and the answer is: "Impossible to execute the spot, please contact the customer support"

  • Hey - I have exactly the same problem! And my subscription should be valid until late April 2013!!?

  • My F-secure Launch pad asks for subscription key and validiates it - but then... Nothing good happens, it keeps saying that my computer is not protected.

     

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi aimeji and Morasta42,

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.

    Best Regards,
    Jagadesan

    Morasta42
  • Hi. I get as far as to "Subscriptions and bookmarks" - then nothing good happens. I find my subscription options and I find my settings  that all have to do with e-mail and notifications only. No settings concern my subscription and I don't know what I should change. Sorry.

  • I followed that link and have now opened a  SRID. I understand these things very slowly....

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Morasta42,

    With regards to your problem, could you provide me with the SRID so that I can speed up the process for you.

    Thanks.

    Best Regards,

    Jagadesan

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