Subscription question
Hello,
I accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account.
I only have access to an android smartphone how can I delete my account so that I can change over to the account that I paid for?
The only option in android seems to be to log out of the account which when I log into the new account 'remembers' the trial account
How do I delete the trial account in android?
McBee
Accepted Answer
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Hello @Mcbee
Welcome to the F-Secure Community. Thank you for your post.
I see that the account registration process was not completed, which means that the account was not created. However, I can assist you in deleting any incomplete account from my end.
I have sent you a private message, and kindly reply to that message to confirm the deletion.
After deleting the incomplete account, you can proceed to register a new account by following the registration link sent to you via email from our payment partner, Cleverbridge.
We also have an article available online that may be helpful to you. You can check it at this link https://community.f-secure.com/internet-security-en/kb/articles/8561-i-accidentally-purchased-f-secure-internet-security-instead-of-renewing-my-f-secure-safe-subscription
Hello @emilia2222
Could you provide us with more details on your inquiry?
Please let me know if you require further assistance. Have a great day!
Answers
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Hello,
I think you need login to My F-Secure portal via web-page.
For example,
- to open a web-browser (Android device);
- type my.f-secure.com;
- login with 'trial account' credentials;
- delete it accordingly with KB article (How to delete My F-Secure account - F-Secure Community)
However, sounds that purchased something only for Android-platform?
I only have access to an android smartphone how can I delete my account so that I can change over to the account that I paid for?
So, maybe you need to cancel it via Google Play Market store or related routine.
The only option in android seems to be to log out of the account which when I log into the new account 'remembers' the trial account
That's strange. Is it right:
- F-Secure app / Android platform;
- Installation is pinned to certain subscription or trial account;
- Logout withing app;
- You type another credentials (to another account) - but still logged as a 'previous' account (despite the logout)?
If so, can you try to clear app cache or restart device after logout. Then, to delete account (as described in KB article).
How do I delete the trial account in android?
But to avoid any misleading suggestions - maybe it is better to contact their direct Support channels: Contact support | F-Secure (for example, web-chat is available as bottom-right widget).
Thanks!
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