Subscription question

Mcbee
Mcbee Posts: 1 New Member
in F-Secure Total

Hello,

I accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account.

I only have access to an android smartphone how can I delete my account so that I can change over to the account that I paid for?

The only option in android seems to be to log out of the account which when I log into the new account 'remembers' the trial account

How do I delete the trial account in android?


McBee

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Answers

  • Ukko
    Ukko Posts: 3,522 Superuser

    Hello,

    I think you need login to My F-Secure portal via web-page.

    For example,

    However, sounds that purchased something only for Android-platform?

    I only have access to an android smartphone how can I delete my account so that I can change over to the account that I paid for?

    So, maybe you need to cancel it via Google Play Market store or related routine.

    The only option in android seems to be to log out of the account which when I log into the new account 'remembers' the trial account

    That's strange. Is it right:

    • F-Secure app / Android platform;
    • Installation is pinned to certain subscription or trial account;
    • Logout withing app;
    • You type another credentials (to another account) - but still logged as a 'previous' account (despite the logout)?

    If so, can you try to clear app cache or restart device after logout. Then, to delete account (as described in KB article).

    How do I delete the trial account in android?

    But to avoid any misleading suggestions - maybe it is better to contact their direct Support channels: Contact support | F-Secure (for example, web-chat is available as bottom-right widget).

    Thanks!

    Firmy
    1Like
  • emilia2222
    emilia2222 Posts: 2 Observer 
    And what do you think is the most profitable subscription? I have a bit of a dilemma myself
    Like
  • Firmy
    Firmy Posts: 823 Community Manager

    Hello @Mcbee

    Welcome to the F-Secure Community. Thank you for your post.

    I see that the account registration process was not completed, which means that the account was not created. However, I can assist you in deleting any incomplete account from my end.

    I have sent you a private message, and kindly reply to that message to confirm the deletion.

    After deleting the incomplete account, you can proceed to register a new account by following the registration link sent to you via email from our payment partner, Cleverbridge.

    We also have an article available online that may be helpful to you. You can check it at this link https://community.f-secure.com/internet-security-en/kb/articles/8561-i-accidentally-purchased-f-secure-internet-security-instead-of-renewing-my-f-secure-safe-subscription

    Hello @emilia2222

    Could you provide us with more details on your inquiry?

    Please let me know if you require further assistance. Have a great day!

    Ukko
    1Like

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