How long does F-Secure take to process submitted malware samples?

anthonyqian · March 2023

Hello everyone,

I have submitted two undetected backdoor malware samples to F-Secure via the Submit-a-Sample page on 9 February 2023. The submission numbers are XXXXXXXX and XXXXXXXX. However, it has been almost a month and I still have not received any reply from them. From my previous experience, I also noticed that F-Secure seems to take several weeks to process my submissions.

I wonder what is the current status of my submissions and why it takes so long for them to analyze the backdoor malware samples. Backdoor trojan sample is time-sensitive because the command-and-control server that communicates with the malware may go offline at any time. Therefore, it is important for F-Secure to process these samples as soon as possible and update their detection signatures.

Thank you very much.

Edit: PII removed

Firmy · March 2023

Hello @anthonyqian

Thank you for reaching out to us, and I apologize for the delay in getting back to you.

I have forwarded your request to our Malware Analyst team for review, and they will personally contact you via email as soon as they have completed their analysis. Please allow 4-7 working days for them to complete their review and get back to you.

We appreciate your patience and understanding, and we will do our best to assist you in resolving this issue.

Please let us know if you have any other questions or concerns in the meantime. Thank you.

anthonyqian · March 2023

https://community.f-secure.com/en/discussion/comment/132077#Comment_132077

Hello @Firmy,

Seven business days have passed and I have yet to hear back from the malware analysis team on either submission.

Wondering what's the current situation of my submissions?

Anthony

Firmy · March 2023

Hello @anthonyqian

I regret to hear that.

I've let our Malware Analyst know about the issue and they have already emailed you back with their findings. If you need any more information, please don't hesitate to reply to the email.

Thank you and have a wonderful day!

anthonyqian · March 2023

https://community.f-secure.com/en/discussion/comment/132251#Comment_132251

Hi,

I only received one reply from F-Secure regarding my submission (submission number xxxxxxxx) on March 15th. But another one (submission number xxxxxxxx), submitted on Febuary 9th, remains unanswered.

Please double check the issue with the relevant team.

Thanks.

Edit: PII removed

Firmy · March 2023

Hello @anthonyqian

I have passed along your message to the appropriate person, and they will personally reach out to you via email.

If you have any additional questions or concerns, please don't hesitate to reach out to me. I'm always happy to help.

Thank you and have a great day!

How long does F-Secure take to process submitted malware samples?

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