No payed Freedome VPN Licenses visible under my account...
Hallo,
yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account. Whats going wrong, who can help?
Thanks, Peter
Accepted Answer
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Hello @PeterRadebachOpitz
Thank you for your reply.
I have checked for you; you misspelled the email causing you did not receive the confirmation email from Cleverbridge and the registration link for My F-Secure account.
I corrected the email and send again the confirmation email to your address.
Kindly check your email and use the link to register for My F-Secure account. Or you can use the link I sent to you via private message.
Kindly let me know if this helps.
Thank you and have a good day.
Answers
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Hello @PeterRadebachOpitz
Welcome to the F-Secure Community page. Thank you for your post.
yesterday on 28th Dec I bought 7 Licenses Freedome VPN 24 months. The money was quickly burdened on my VISA credit card, but I cannot see or download them under my account.
May I know did you purchase the F-Secure FREEDOME VPN from F-Secure website or reseller? I have tried to check your purchase in the system; however, I could not find any. I manage to find your trial F-Secure TOTAL account.
Whats going wrong, who can help?
From what I can see, there are 2 possibilities, it might be that you purchase under a different email address, or you purchased from a reseller, however, let's not conclude this at the moment. We will do our best to assist you on this matter. Do you have a reference number and the proof of transaction of your purchase?
I have sent you a private message, kindly share with me a reference number and the proof of transaction/purchase for F-Secure FREEDOME VPN. The reference number is sent to your email you used when making the purchase.
Once I have that piece of information, I will check it on our system.
Looking forward to hearing from you.
Thank you and Happy New Year.
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