Freedome vpn - FaceTime

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JohanL
JohanL Posts: 3 New Member
edited June 2023 in F-Secure VPN

Hi,

after updating to the latest macOS- Ventura, my FaceTime is not working anymore with Freedome VPN enabled.

I cant recieve any calls, and when I am calling there is a ringtone but it is not ringing in the recieving mac/iPhone.

Anyone having this problem after updating macOS?

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Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
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    Hi @JohanL

    Thank you for your update.

    We have tested this issue on our test device and it seems there is no issue to make Facetime calls/receiving between macOS and iOS systems. We did try from our test environment by changing the VPN Protocol (OpenVPN and OpenVPN (TCP)), with the automatic kill-switch enabled and disabling trusted networks (to ensure it will go through the VPN connection).

    Perhaps we can get more information from your end regarding the F-Secure Freedome VPN version that you have, the location that you used, and the settings that you have on the F-Secure Freedome VPN.

    Looking forward to your update.

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Answers

  • Amirul
    Amirul Posts: 161 F-Secure Employee
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    Hi @JohanL

    Thank you for reaching out to F-Secure Community.

    after updating to the latest macOS- Ventura, my FaceTime is not working anymore with Freedome VPN enabled.

    Have you tried any troubleshooting steps such as rebooting your Mac computer?

    I cant recieve any calls, and when I am calling there is a ringtone but it is not ringing in the recieving mac/iPhone.

    You may check the article on the below link that may help you to rectify the issue at your end:

    Some messaging apps may have problems with FREEDOME VPN turned on

    https://help.f-secure.com/product.html?home/freedome-ios/latest/en/id_77239-latest-en

    Looking forward to your update.

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  • JohanL
    JohanL Posts: 3 New Member
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    Thanks for your response,

    but I am afraid this does not help, FaceTime still not working with vpn.

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  • JohanL
    JohanL Posts: 3 New Member
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    Hi,

    My version on Freedome is 2.55.431.0

    Location Sweden, but tried other.

    Killswitch off.

    When Freedome is enabled on my Mac it is not ringing in the device I am trying to call, or vice versa. Except if it is the first call that is an incoming to my Mac, then it is actually ringing in my Mac. But when I answer it will not connect. After this first incoming call it seems like FaceTime is totally blocked again. That is the only thing I have noticed when trying out every setting I can think of.

    Freedome on my iPhone is just working fine.

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  • Amirul
    Amirul Posts: 161 F-Secure Employee
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    Hi @JohanL

    Thank you for the reply.

    It seems that this is an isolated issue, we would like to investigate further on this and we will need to collect the F-Secure Freedome VPN diagnostic log from the affected device. Kindly follow the steps below on how to collect the diagnostic log:

    https://help.f-secure.com/product.html?home/freedome-mac/latest/en/id_77454-latest-enI will be sent you a private message after this to collect the diagnostic log

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  • Firmy
    Firmy Posts: 1,640 Community Manager
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    Hello @JohanL

    How are you doing?

    May I know does the issue is still happening? Did you receive any update macOS updates recently?

    Kindly let us know if the issue persists.

    Thank you and have a good day.

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