Freedome vpn - FaceTime

JohanL

Hi,

after updating to the latest macOS- Ventura, my FaceTime is not working anymore with Freedome VPN enabled.

I cant recieve any calls, and when I am calling there is a ringtone but it is not ringing in the recieving mac/iPhone.

Anyone having this problem after updating macOS?

Amirul

Hi @JohanL

Thank you for your update.

We have tested this issue on our test device and it seems there is no issue to make Facetime calls/receiving between macOS and iOS systems. We did try from our test environment by changing the VPN Protocol (OpenVPN and OpenVPN (TCP)), with the automatic kill-switch enabled and disabling trusted networks (to ensure it will go through the VPN connection).

Perhaps we can get more information from your end regarding the F-Secure Freedome VPN version that you have, the location that you used, and the settings that you have on the F-Secure Freedome VPN.

Looking forward to your update.

Amirul

Hi @JohanL

Thank you for reaching out to F-Secure Community.

after updating to the latest macOS- Ventura, my FaceTime is not working anymore with Freedome VPN enabled.

Have you tried any troubleshooting steps such as rebooting your Mac computer?

I cant recieve any calls, and when I am calling there is a ringtone but it is not ringing in the recieving mac/iPhone.

You may check the article on the below link that may help you to rectify the issue at your end:

Some messaging apps may have problems with FREEDOME VPN turned on

https://help.f-secure.com/product.html?home/freedome-ios/latest/en/id_77239-latest-en

Looking forward to your update.

JohanL

Thanks for your response,

but I am afraid this does not help, FaceTime still not working with vpn.

JohanL

Hi,

My version on Freedome is 2.55.431.0

Location Sweden, but tried other.

Killswitch off.

When Freedome is enabled on my Mac it is not ringing in the device I am trying to call, or vice versa. Except if it is the first call that is an incoming to my Mac, then it is actually ringing in my Mac. But when I answer it will not connect. After this first incoming call it seems like FaceTime is totally blocked again. That is the only thing I have noticed when trying out every setting I can think of.

Freedome on my iPhone is just working fine.

Amirul

Hi @JohanL

Thank you for the reply.

It seems that this is an isolated issue, we would like to investigate further on this and we will need to collect the F-Secure Freedome VPN diagnostic log from the affected device. Kindly follow the steps below on how to collect the diagnostic log:

https://help.f-secure.com/product.html?home/freedome-mac/latest/en/id_77454-latest-en

I will be sent you a private message after this to collect the diagnostic log

Firmy

Hello @JohanL

How are you doing?

May I know does the issue is still happening? Did you receive any update macOS updates recently?

Kindly let us know if the issue persists.

Thank you and have a good day.