Anti-Virus detection error or virus?
Every so often, a command prompt window opens on my laptop and F-secure blocks it with a message of "Reason: Exploit:W32/PowerShellStager.B!DeepGuard." When I click on the message, however, there is no way I can view the description online, see the location of the file, or anything else. I also installed Malwarebytes and Kaspersky to run a full scan. Each program found nothing. Is there an error with F-Secure?
Accepted Answer
-
Hi @BobSmith
Welcome to our Community page. Thank you for your post.
Kindly visit this link for further information Why am I getting repeated alerts from Deepguard about Powershell? - F-Secure Community
And kindly collect FSDIAG as described in the article. You may go to this link to guide you on how to generate FSDIAG How do I create an FSDIAG file? - F-Secure Community
I will send you a private message, kindly submit the file to me.
Looking forward to hearing from you.
Thank you and stay safe.
Answers
-
https://community.f-secure.com/en/discussion/comment/130208#Comment_130208I cannot follow the guide to create an FSDIAG file as I use Security Suite. Is there another tool that I can use?
-
Hi @BobSmith
Thank you for your reply.
I would recommend you to get in touch with Spectrum/Charter technical support on this matter. They have a technical support team to assist you.
You may reach their support from the following number: 1 855 707 7328 or 1 888 438 2427.
Thank you and have a good day.
-
https://community.f-secure.com/en/discussion/comment/130277#Comment_130277hello again. I was able to create an FSGIAG.Zip file with their help. What can I do now?
