How do I create an FSDIAG file? - F-Secure Community
<main> <article class="userContent"> <p> </p>How do I create an FSDIAG file? <p>If you have technical problems with your security product, our customer support may ask you to create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer. </p> <p>You can create the file by using the Support Tool that is already on your computer or, if it is not installed, you can download and use the standalone tool from our website. The tool gathers information about your system and its configuration, including product details, operating system logs and system settings. Part of the information may be confidential. The gathered information is stored in a file which is saved on your computer. The collection of information may take several minutes. </p> <p><strong>Note:</strong> These instructions apply to you if you are using the Support Tool that is on your computer. </p><p>Select either option 1 or 2 depending on your operating system. </p> <ol><li> <strong>For Windows</strong> <ol type="a"><li> Select the <strong>Start</strong> menu on the left end of the taskbar. </li> <li> Type in <code class="code codeInline" spellcheck="false" tabindex="0">F-Secure</code> until you see the <strong>F-Secure Support Tool</strong> appear. <p><strong>Note:</strong> If the product is for business use, the name of the tool may also include the product name. </p> </li> <li> Select the <strong>Support Tool</strong> app. The Support Tool dialog opens. </li> <li> Select <strong>Run diagnostics</strong>. The tool starts gathering information. </li> <li> Once it's done, the tool creates the output file on your desktop. The name of the archive file is <strong>fsdiag.zip</strong>. Note that the size of the file is usually less than 10 MB but if the product is for business use, the file size may be as large as 100 MB. </li> <li> Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response. <p>Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference. </p> </li> </ol></li> <li> <strong>For Mac</strong> <ol type="a"><li> Select <strong>Finder</strong> > <strong>Applications</strong> > <strong>F-Secure</strong>. <p><strong>Note:</strong> If the product is for business use, the name of the tool may also include the product name. </p> </li> <li> Select the <strong>Support Tool</strong> app. The Support Tool dialog opens. </li> <li> Select <strong>Run diagnostics</strong>. The tool starts gathering information. </li> <li> Once it's done, choose a location for the output file and save it there. The name of the archive file is <strong>fsdiag.tar.gz</strong>. Note that the size of the file is usually less than 10 MB but if the product is for business use, the file size may be as large as 100 MB. </li> <li> Once you have been contacted by our customer support via email, attach the FSDIAG file to your email response. <p>Our email message contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference. </p> </li> </ol></li> </ol><div id="related"> <strong>Related information</strong> <ul><li><a rel="nofollow" href="https://community.f-secure.com/common-business-en/kb/articles/5514">How do I create an FSDIAG file on Linux systems? </a></li> <li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5447"> How do I submit a large FSDIAG file via FTP? </a></li> <li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5437-how-do-i-use-the-standalone-support-tool-to-send-an-fsdiag-file-on-windows">How do I use the standalone Support Tool to send an FSDIAG file on Windows? </a></li> <li><a rel="nofollow" href="https://community.f-secure.com/common-home-en/kb/articles/5453-how-do-i-use-the-standalone-support-tool-to-send-an-fsdiag-file-on-mac">How do I use the standalone Support Tool to send an FSDIAG file on Mac? </a></li> <li><a rel="nofollow" href="https://www.f-secure.com/en/home/support/tools">Support Tools for Home products </a></li></ul></div> <br> </article> </main>
