I purchased F-Secure Total and my license was not renewed

JouLi
JouLi Posts: 6 Observer
edited January 2023 in F-Secure Internet Security

Hello

I purchased a license yesterday and it did not add it to my account even though I already have an account. The link in email only tells me to create an account. And I already have one.

They did successfully charge my bank account though

Tagged:
Like Awesome

Accepted Answer

  • Amirul
    Amirul Posts: 161 F-Secure Employee
    Answer ✓

    Hi @JouLi

    Welcome to our Community page. Thank you for your post.

    I found that you have purchased a new subscription outside of your F-Secure account. And after further checking, I also found that you have placed an order for renewal, however, the status is waiting for offline payment.

    I would recommend you renew the existing account and the subscription will be automatically updated on your existing F-Secure account. We will provide you with a refund for the order you just made.

    I will send you a private message and you may pay the subscription by using your online banking or change the payment method.

    Thank you and stay safe.

    2Like Awesome

Answers

This discussion has been closed.

Categories

Pricing & Product Info