Problem with activating iOS and windows version?

jalizi
jalizi Posts: 8 New Member
edited December 2022 in Privacy VPN

Hello


I have 2 problems:


1- I have bought the 3 device subscription but I do not know how to enter the code in the iOS?

Unlike the Android version, there is no box or context to enter the subscription code in the iOS version


2- My subscription code is active on windows app(windows 11 x64) but does not connect to application servers

Please help me


BEST REGARDS

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Answers

  • jalizi
    jalizi Posts: 8 New Member
    edited June 2022

    Hello

    I have 2 problems:

    1- I have bought the 3 device subscription but I do not know how to enter the code in the iOS?

    Unlike the Android version, there is no box or context to enter the subscription code in the iOS version


    2- My subscription code is active on windows app but does not connect to application servers


    Please help me


    BEST REGARDS

    Like Awesome
  • jalizi
    jalizi Posts: 8 New Member

    please help me

    Like Awesome
  • jalizi
    jalizi Posts: 8 New Member

    Please help...

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  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @jalizi

    Please follow the steps below :

    1. Open the F-Secure FREEDOME VPN app
    2. Go to Subscription and you will be able to see under multi-platform Log in. You will receive a pop-up with 2 selections as below:
      • Have a username and password (if you have an F-Secure TOTAL account)
      • Have an anonymous Account ID (the option dedicated to those who bought a license code like you)
    3. Proceed to tap on "Enter Account ID", paste the code you have and click Activate
    4. Your F-Secure FREEDOME VPN subscription will be activated

    Let us know if this works on your iOS device.

    3Like Awesome
  • jalizi
    jalizi Posts: 8 New Member

    In android device when Itry to activiting FREEDOME, it remains on "initislizing"

    Screenshot_۲۰۲۲۰۶۱۱-۱۲۴۴۱۴_Freedome.jpg


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  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @jalizi

    Is this a  Samsung device running Android version 11?

    If yes, please run the latest Samsung update and Freedome VPN will begin to work again.

    We have done some investigations on similar issues and the latest Samsung update solved the problem so it's not derived from the Freedome VPN app itself but from the OS update.

    3Like Awesome
  • jalizi
    jalizi Posts: 8 New Member
    https://community.f-secure.com/en/discussion/comment/129902#Comment_129902

    I'm using Samsung M51 running Android version 12

    What can I do in this case?

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  • jalizi
    jalizi Posts: 8 New Member

    I'm still waiting...

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