Bought 1year / 5devices - but what now?
I already tried to reach someone on the German and English customer hotlines. Unfortunately, they're extremely busy, so I try here additionally.
I used the 30-days free trial yet, which initially asked me to create an account (let's call it account A).
I am happy with F-Secure, so today I decided to purchase a 1-year non-recurring package for 5 devices. I did so, and received email confirmations of my Paypal payment as well as a confirmation from F-Security, including an invoice.
But what now? When I clicked on "installing now", a website opened with a notification, letting me know that it's not possible to use that purchase with my already existing (trial) account A. I should create a new one. So I did that, using an alternative email address, let's call it account B.
But no matter which account I log in to now - both A and B tell me only that a trial is running:
Account A shows me a few remaining days (as I was using that trial account already); B tells me 30 remaining days, as I created that second account newly today after being told so. But in none of each account settings/info, I can find anything about my subscription from today.
No matter if I click on "subscriptions" or "purchase history" (not sure how these sections are exactly called in the English versions, as my account language is German), there can nothing be found in both accounts A and B.
I also cannot find any license key or anything similar on the invoice I received.
So my question is: How to proceed now? How can I activate the (already purchased) one year subscription on the five devices?
Maybe I just missed something. But whatever the reason - I'd be thankful if anyone could help.