ID PROTECTION does not recognise renewed subscription
A few days ago, I renewed my F-Secure TOTAL subscription, including ID Protection that I have in 3 devices: my phone, a Windows 10 laptop and Windows 10 tabletop computer.
The problem is that in the Win 10 computers, ID PROTECTION does not recognise the renewed subscription, even though SAFE and FREEDOME do.
I have not found a method to make ID PROTECTION recognise the renewed subscription:
- Uninstalling and reinstalling ID PROTECTION does not work
- Releasing the licence in My F-Secure and reinstalling ID PROTECTION does not work.
- Synchronising ID PROTECTION in between my phone (where it does recognise the subscription) and the computers does not work.
- Clicking Manage Subscription in ID PROTECTION does not work
What could I do to make ID PROTECTION recognise my renewed subscription like the other components of TOTAL do?