Products & Services
I have bought FSecure total, but my ID app doesn’t recognise it, and keeps asking me to resubscribe - very frustrating!
Sorry for my reply. I am only an F-Secure user.
Just to re-construct your situation:
Is it so? If not, could you bring with clarifications about.
Anyway, could you also add where you tried to use it. I mean, which platforms / devices (Windows, Mac, iOS, Android).
In general, maybe you need to be sure that your F-Secure ID Protection is connected (related) to your F-Secure TOTAL subscription (and its My F-Secure Account / email). Also, good, to keep backup of your F-Secure IDP entries by "export" them to .fsk file before any tries to troubleshoot further.
Actually, the most helpful step is to contact their direct Support Channels. For example, web-chat: Get support for your F-Secure products | F-Secure
Support Agents with an ability verify purchased code (subscription) and to suggest what can be wrong with 'recognition' by F-Secure IDP. Alternatively, to help with unifying your My F-Secure accounts.
// KB article: How can I install and take ID PROTECTION into use from my F-Secure TOTAL package? - F-Secure Community