Hallo @The_PrivaZer_Team
If you think that this file has been falsely detected, please submit the sample to F-Secure Labs for analysis:
The maximum file size allowed for uploading is 30MB. You can submit files over 30MB via FTP. You can zip multiple files if you want to submit them as one archive file.
Already done this weekend.
The problem is that it has not been fixed yet.
Would f-secure be very pleased if an other software would trigger a warning that F-secure itself contains a virus ?
Do you think that is normal that you flag other software and need so much time to fix the problem ?
Dear @The_PrivaZer_Team ,
Already done this weekend.
You are right, I've actually found 2 submits from this Saturday from 22:25 and 22:37.
It's Monday today, so please lets give my colleagues from the Malware Department some more time π
Thank you for you patience!
1) We have hundreds of users complaining. That's urgent.
My colleagues will check on it shortly.
No answer ?
Excuse me, what do you mean no answer? My colleague has sent you an email yesterday at 16:55 and you've also replied to that.
Let me know if thereβs anything else we can do for you. Iβm happy to help π
We sincerely apologize for the issue that you are facing and for all the inconveniences faced by your team and your end users.
I see our team is making some progress, and according to the last email, they are determined to find a lasting solution to this recurring issue and a ticket has been opened in that regard. Kindly follow up with them, respond to their email and we can try to expedite this on your behalf where necessary.
Cheers!
This was exactly what my colleague requested for in the last email sent to you yesterday but as I just checked, there has been no reply yet from your team.
Kindly reply through that channel if you require further assistance. Replying to them via the email ticket, I can assure you, guarantees faster resolution.
