False positive with PrivaZer

The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member
edited May 31 in F-Secure SAFE

Hello,

here is the PrivaZer Team.

You have a false positive with our new release of PrivaZer.

See below.

Please fix it. OK ?



Accepted Answer

  • LucaseuropaLucaseuropa Posts: 302 Moderator
    Accepted Answer

    Hallo @The_PrivaZer_Team


    If you think that this file has been falsely detected, please submit the sample to F-Secure Labs for analysis:

    1. Select the I want to give more details about this sample and to be notified of the analysis results option to add in more information and receive feedback on the submitted file.
    2. Type in the verification Captcha code.
    3. Select Submit sample file.

    The maximum file size allowed for uploading is 30MB. You can submit files over 30MB via FTP. You can zip multiple files if you want to submit them as one archive file.

    Ukko

Answers

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    Already done this weekend.

    The problem is that it has not been fixed yet.

    Would f-secure be very pleased if an other software would trigger a warning that F-secure itself contains a virus ?

    Do you think that is normal that you flag other software and need so much time to fix the problem ?

  • LucaseuropaLucaseuropa Posts: 302 Moderator

    Dear @The_PrivaZer_Team ,


    Already done this weekend.

    You are right, I've actually found 2 submits from this Saturday from 22:25 and 22:37.

    It's Monday today, so please lets give my colleagues from the Malware Department some more time 🙂

    Thank you for you patience!

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    Thanks for the checkings.

    1) We have hundreds of users complaining. That's urgent.

    2) Is there a way to whitelist PrivaZer globally ? With the signing certificate of our EXE files ?

  • LucaseuropaLucaseuropa Posts: 302 Moderator

    @The_PrivaZer_Team,


    1) We have hundreds of users complaining. That's urgent.


    My colleagues will check on it shortly.

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    And can you whitelist or do we have to live with that for each update we will release ?


    We have spent our time to answer to our users because of your flag !😡

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    No answer ?

  • LucaseuropaLucaseuropa Posts: 302 Moderator
    edited June 1

    @The_PrivaZer_Team ,


    No answer ?


    Excuse me, what do you mean no answer? My colleague has sent you an email yesterday at 16:55 and you've also replied to that.

    Let me know if there’s anything else we can do for you. I’m happy to help 🙂

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    I'm glad you are happy and you may think that's not a problem to flag other software and threat them as trojan.

    WE ARE NOT happy.

    Do you have a whitelisting program for editors ?

    Can we have an access to an ftp server to submit our new release of PrivaZer ?

  • LucaseuropaLucaseuropa Posts: 302 Moderator


    Do you have a whitelisting program for editors ?

    Can we have an access to an ftp server to submit our new release of PrivaZer ?

    No, however, it will be resolved automatically via the next F-Secure's Security Cloud update.

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    SO we have to wait... Our users may think now that PrivaZer is a trojan.

    Do you think that's normal ? 😡

    How do you intend to indemnify us?

  • JaimsJaims Posts: 573 Moderator

    Hi @The_PrivaZer_Team

    We sincerely apologize for the issue that you are facing and for all the inconveniences faced by your team and your end users.

    I see our team is making some progress, and according to the last email, they are determined to find a lasting solution to this recurring issue and a ticket has been opened in that regard. Kindly follow up with them, respond to their email and we can try to expedite this on your behalf where necessary.

    Cheers!

    Ukko
  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member

    Can we submit our new releases of PrivaZer to one of your FTP server so that you can analyze it.

    Other antivirus companies offer this.

  • JaimsJaims Posts: 573 Moderator

    Hi @The_PrivaZer_Team

    This was exactly what my colleague requested for in the last email sent to you yesterday but as I just checked, there has been no reply yet from your team.

    Kindly reply through that channel if you require further assistance. Replying to them via the email ticket, I can assure you, guarantees faster resolution.

    LucaseuropaUkko
  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member
    edited June 2

    Nothing received.

    Please, send it again to [email protected]


    EDIT: Removed PII 

  • The_PrivaZer_TeamThe_PrivaZer_Team Posts: 10 New Member
    edited June 2

    [email protected]

    EDIT: Removed PII 

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