False positive with PrivaZer

The_PrivaZer_Team
The_PrivaZer_Team Posts: 10 New Member
edited January 3 in F-Secure SAFE

Hello,

here is the PrivaZer Team.

You have a false positive with our new release of PrivaZer.

See below.

Please fix it. OK ?



Accepted Answer

Answers

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    Already done this weekend.

    The problem is that it has not been fixed yet.

    Would f-secure be very pleased if an other software would trigger a warning that F-secure itself contains a virus ?

    Do you think that is normal that you flag other software and need so much time to fix the problem ?

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Dear @The_PrivaZer_Team ,


    Already done this weekend.

    You are right, I've actually found 2 submits from this Saturday from 22:25 and 22:37.

    It's Monday today, so please lets give my colleagues from the Malware Department some more time 🙂

    Thank you for you patience!

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    Thanks for the checkings.

    1) We have hundreds of users complaining. That's urgent.

    2) Is there a way to whitelist PrivaZer globally ? With the signing certificate of our EXE files ?

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    @The_PrivaZer_Team,


    1) We have hundreds of users complaining. That's urgent.


    My colleagues will check on it shortly.

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    And can you whitelist or do we have to live with that for each update we will release ?


    We have spent our time to answer to our users because of your flag !😡

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    No answer ?

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star
    edited June 2021

    @The_PrivaZer_Team ,


    No answer ?


    Excuse me, what do you mean no answer? My colleague has sent you an email yesterday at 16:55 and you've also replied to that.

    Let me know if there’s anything else we can do for you. I’m happy to help 🙂

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    I'm glad you are happy and you may think that's not a problem to flag other software and threat them as trojan.

    WE ARE NOT happy.

    Do you have a whitelisting program for editors ?

    Can we have an access to an ftp server to submit our new release of PrivaZer ?

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star


    Do you have a whitelisting program for editors ?

    Can we have an access to an ftp server to submit our new release of PrivaZer ?

    No, however, it will be resolved automatically via the next F-Secure's Security Cloud update.

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    SO we have to wait... Our users may think now that PrivaZer is a trojan.

    Do you think that's normal ? 😡

    How do you intend to indemnify us?

  • Jaims
    Jaims Posts: 855 Community Manager

    Hi @The_PrivaZer_Team

    We sincerely apologize for the issue that you are facing and for all the inconveniences faced by your team and your end users.

    I see our team is making some progress, and according to the last email, they are determined to find a lasting solution to this recurring issue and a ticket has been opened in that regard. Kindly follow up with them, respond to their email and we can try to expedite this on your behalf where necessary.

    Cheers!

    Ukko
  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member

    Can we submit our new releases of PrivaZer to one of your FTP server so that you can analyze it.

    Other antivirus companies offer this.

  • Jaims
    Jaims Posts: 855 Community Manager

    Hi @The_PrivaZer_Team

    This was exactly what my colleague requested for in the last email sent to you yesterday but as I just checked, there has been no reply yet from your team.

    Kindly reply through that channel if you require further assistance. Replying to them via the email ticket, I can assure you, guarantees faster resolution.

    LucaseuropaUkko
  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member
    edited June 2021

    Nothing received.

    Please, send it again to [email protected]


    EDIT: Removed PII 

  • The_PrivaZer_Team
    The_PrivaZer_Team Posts: 10 New Member
    edited June 2021

    [email protected]

    EDIT: Removed PII 

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