unable to manually renew a subsription - error

JoannaPLJoannaPL Posts: 1 New Member

Hi

I want to manually renew my subscription as it expires today. Once I log in, the wind with "renew now" options pops up. I click it and I see informaiton about manual renewal error. At the first log in today, I had seen a window with the price and "buy" which I clicked but I had to return to the previous page to see the exact price (to add money to my card). Now it only shows the manual error information after clicking the "renew now" button.

I've also tried to change the payment method - a added a card and even confirmed the payment via mobile banking app but I still got redirected to the page with error information (and my card wasn't charged).

I also cannot see any option to change subscription method to automatic renrewal.

What should I do to renew the subscription?

Accepted Answer

  • LucaseuropaLucaseuropa Posts: 242 Moderator
    Accepted Answer

    Dear @JoannaPL ,


    I've checked your account internally and can confirm that you've managed to successfully renew your account - it's now active and valid for another 365 days! 🙂

    Should you have any more questions or issues, do not hesitate to contact us, we're happy to help.

    Cheers,

    Lucas

    UkkoJaims

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