F-Secure renewal not working

talisman

My F-Secure subscription expires today. For the last couple of weeks a reminder message has been popping up and three times now I have tried to renew it. In previous years there has been no problem. This year, I click on renew and it says on screen that I have successfully renewed but, in fact, the opposite is the case. Can anyone suggest what I can do - the UK phone help line is not open again till Monday.

Lucaseuropa

Hello @Geddar !

I've checked your account internally and I believe that I fixed the issue you might be experiencing.

Please try to log in to you My F-Secure account again to see whether you are able to renew your account now 🙂

Lucaseuropa

Hello @Willesurf !

I think I've managed to fix this issue for you, could you please log in to your account and try to renew again and confirm whether it worked?

Thanks!

Carolina1973

I have the same problem but can’t renew at all. I’m forwarded to a page that says “This page doesn’t exist” when I click to pay...

Sethu

Hi @talisman @Carolina1973

By searching your email address, I can see that your renewal has been done successfully and sorry for the trouble you went through. You can always reach our Live Chat support works 24/7 if you unable to reach phone support.

Geddar

I have the same problem and I can’t renew at all. I’m forwarded to a page that says “This page is taken away.

The comment is (in Swedish) ”Oj! 404: Sidan kan inte hittas”

Willesurf

I have the same problem as Geddar when i try to renew i get the same message

The comment is (in Swedish) ”Oj! 404: Sidan kan inte hittas”

Willesurf

It worked 👌thanks for the help👍