unable to manually renew a subsription - error

JoannaPL

Hi

I want to manually renew my subscription as it expires today. Once I log in, the wind with "renew now" options pops up. I click it and I see informaiton about manual renewal error. At the first log in today, I had seen a window with the price and "buy" which I clicked but I had to return to the previous page to see the exact price (to add money to my card). Now it only shows the manual error information after clicking the "renew now" button.

I've also tried to change the payment method - a added a card and even confirmed the payment via mobile banking app but I still got redirected to the page with error information (and my card wasn't charged).

I also cannot see any option to change subscription method to automatic renrewal.

What should I do to renew the subscription?

[Deleted User]

Dear @JoannaPL ,

I've checked your account internally and can confirm that you've managed to successfully renew your account - it's now active and valid for another 365 days! 🙂

Should you have any more questions or issues, do not hesitate to contact us, we're happy to help.

Simon

Hi,

I don't think I will be able to be much help, but have you tried using a different browser? I've noticed that the site doesn't work particularly well with my usual browser, but seems to be fine when using Microsoft Edge.

Ukko

Hello,

Sorry for my reply. From time to time, there can also be some 'internal' reasons of trouble. For example, maybe this topic was about it: https://community.f-secure.com/en/discussion/123208/f-secure-renewal-not-working#latest

Also if another browser didn't help and maybe even with "InPrivate/Incognito" (or so) mode, just to avoid any cache-based or cookies-related troubles. And steps from this article are not applicable to your situation: How do I renew my F-Secure SAFE subscription? - F-Secure Community

Then, perhaps, good to contact their direct Support channels (for example, web-chat): Contact F-Secure support | F-Secure

There is also an article about "switch" from manual to auto renewing: How can I enable auto-renewal for my F-Secure subscription? - F-Secure Community

Thanks!