unable to manually renew a subsription - error
I want to manually renew my subscription as it expires today. Once I log in, the wind with "renew now" options pops up. I click it and I see informaiton about manual renewal error. At the first log in today, I had seen a window with the price and "buy" which I clicked but I had to return to the previous page to see the exact price (to add money to my card). Now it only shows the manual error information after clicking the "renew now" button.
I've also tried to change the payment method - a added a card and even confirmed the payment via mobile banking app but I still got redirected to the page with error information (and my card wasn't charged).
I also cannot see any option to change subscription method to automatic renrewal.
What should I do to renew the subscription?
Lucaseuropa Posts: 303 Rock Star
Sorry for my reply. From time to time, there can also be some 'internal' reasons of trouble. For example, maybe this topic was about it: https://community.f-secure.com/en/discussion/123208/f-secure-renewal-not-working#latest
Also if another browser didn't help and maybe even with "InPrivate/Incognito" (or so) mode, just to avoid any cache-based or cookies-related troubles. And steps from this article are not applicable to your situation: How do I renew my F-Secure SAFE subscription? - F-Secure Community
Then, perhaps, good to contact their direct Support channels (for example, web-chat): Contact F-Secure support | F-Secure
There is also an article about "switch" from manual to auto renewing: How can I enable auto-renewal for my F-Secure subscription? - F-Secure Community
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