Freedome VPN not working for UK channels

Fingerber
Fingerber Posts: 8 Observer
in F-Secure FREEDOME

Hi

Since yesterday I cannot access any UK channels (BBC, ITV, etc). Freedome is working fine for other countries but not the UK.

I am not the only one with this issue. Can you please advise what’s happening?

I’m in Finland. Thank you.

umsoUser_112211
2Like

Accepted Answers

«13

Answers

  • Cerstin12
    Cerstin12 Posts: 7

    I am having the same problem. I am in France. Can anyone please Help!?

    umso
    1Like
  • umso
    umso Posts: 1 New Member
    https://community.f-secure.com/en/discussion/comment/122529#Comment_122529

    Same problem , also in France. Continued for some time, on off. Some days work some days not. Anyone knows why or where to get the answer. Paying for this, want it to work.

    kilrail
    1Like
  • Nostro
    Nostro Posts: 1

    Same issue, in Sweden

    Like
  • Roxy130
    Roxy130 Posts: 1

    Same issue. Been working fine for last few months and now wont allow me access to UK channels or prime.

    kilrail
    1Like
  • Fingerber
    Fingerber Posts: 8 Observer

    Is anyone from F-Secure able to tell us what’s happening with this issue?

    Like
  • Sethu
    Sethu Posts: 724 Moderator

    Hi All,

    Thank for reporting us this, but have you tried some basic troubleshoot steps as below

    1. Run the FlushDNS on affected device.

    (Optional- Clear browser cache for desktop and Clear app cache for Smartphone.)

    2. Ensure that IPv6 is enabled for the device. You can refer these Windows and Mac, and refer these for Android, and for iOS. 

    3. Reboot device. 

    4. Turn Freedome ON and set virtual location as London to check iPlayer working again with your browser. 

    tonyinspain
    1Like
  • MartyMc69
    MartyMc69 Posts: 1 New Member

    Hi there, I have done this and still I have the same problem. Could the server/IP address been identified and blocked? Please fix. Thanks

    Like
  • MiniJo
    MiniJo Posts: 1

    Same here in Germany.

    Like
  • Tardis
    Tardis Posts: 3
    edited March 2020

    I live in Sweden and have the same problem when streaming since the 20th of March. Luckily it's still possible to download BBC programs using get_iplayer (https://github.com/get-iplayer/get_iplayer) while connected to Freedome. To stream from ITV and Channel 4 I've installed the browser plugin from Hola, that works fine but it's of course annoying to have to pay for a second VPN provider when I've just recently renewed my Freedome subscription for two years. Hoping that F-Secure solves the issue.

    Update 2020-03-25: Get_iplayer no longer working. Also tried Sethu's advice, made no difference.

    Sethu
    1Like
  • Beaverman
    Beaverman Posts: 8

    I tried Sethu's advice. The first thing I noticed is that it is outdated. It does not mention Windows 10.

    When i tried to inserting the string mentioned in comand prompt, it stated that it cannot be done.

    Like
  • tonyinspain
    tonyinspain Posts: 2

    I followed his advice, ignored that it did not cover Windows 10, and it has solved the problem.

    SethuJaims
    2Like
  • Sara_h
    Sara_h Posts: 2

    Another one in Finland were nothing from the UK is working.


    F-secure need to get this together. This is not ok seeing as this is a paid for service that works as well as a chocolate teapot!

    Like
  • GillyHan
    GillyHan Posts: 2 New Member

    Have looked at flushing DNS but cannot find Command Prompt under (right click) Start? What else might it be under please? Technophobe here!!

    Like
  • RBoden
    RBoden Posts: 1

    I have done the flush DNS and everything else and am still blocked. You really need to resolve this please!

    Like
  • Fingerber
    Fingerber Posts: 8 Observer

    Tried Everything above and it worked for a while, but I then updated my subscription and now it doesn’t work again😡 I again tried the above measures but they didn’t work this time.

    Can you give further advice? This is not just confined to one country.

    Like
  • horse7
    horse7 Posts: 2 New Member

    i can play all4 if i turn off my tracking f secure, but i cannot get bbc iplayer, re; bbc only works in the uk, please resolve this ASAP.

    Like
  • kilrail
    kilrail Posts: 3

    Here in Spain, I have the same problem. Just tried another vpn and it works fine. I think I'll have to give up on Freedome. It was great and easy to use but I guess it's had it's day. Shame.

    Like
  • Busen
    Busen Posts: 1

    Same problem here in Sweden. Sometimes it works when changing browser. If BBCiplayer won't work I will quit my subscribtion.

    Sera
    1Like
  • Sera
    Sera Posts: 1

    Also unable to access any UK channels and as mentioned above, I certainly wont continue my subscribtion either as UK channels are by far the main reason I have Freedome!


    Yes - I tried the what was listed as suggestions, it has made no difference. Also the problem occurred simultaneously on all 3 devices (Phone, Ipad, laptop)

    Bane
    1Like
  • Alan59
    Alan59 Posts: 1

    Same here in Spain. Freedome ad F Secure have been great but now unless they solve this problem I will have to invest in a vpn system that works and is guaranteed

    Like
  • Tardis
    Tardis Posts: 3

    Here’s a list of alternative services that should work: https://www.vpnmentor.com/blog/5-best-vpns-bbc-iplayer-actually-work/

    Like
  • Hotspur_58
    Hotspur_58 Posts: 2

    Another complaint from Finland - unable to access BBC iplayer for the last 2 days using Freedome.

    it looks as though FSecure are not responding to this forum..........will attempt to contact them direct.

    Meanwhile keep the comments coming and hopefully peer pressure will result in a statement/resolution from FSecure ASAP !

    Fingerber
    1Like
  • Hotspur_58
    Hotspur_58 Posts: 2

    So, I just spoke with the ‘local representative‘ here (call centre I believe though) and she confirmed that at the start of April the BBC have blocked VPN access via Freedome and maybe from other providers as well ?

    So far no fix from FSecure which is pretty naff if you like me have an annual subscription just 4 months old.....

    Any other VPN providers recommended please ?

    Like
  • User_112211
    User_112211 Posts: 3

    Same for me, I am in Finland and F-secure won't allow ITV hub nor BBCIplayer. Sad to say - unless it works I must change to a foreign VPN. What do you recommend?

    Like
  • Fingerber
    Fingerber Posts: 8 Observer

    But if BBC has blocked Freedome, how come it’s ITV and channel 4 are also blocked? That’s not typical behavior that all of them would block the vpn at the same time.

    Not happy to get no ‘official’ statement from F-Secure about what’s going on.......

    User_112211Mary_99
    2Like
  • SueT
    SueT Posts: 1

    I'm also in Finland, was having the same problems but did the DNS flush and now it works fine.

    Like
  • Travelman69
    Travelman69 Posts: 2 New Member

    Same problem, I’m in Spain can’t get Uk tv now, F-secure Freedome have always been difficult to contact, this has to be a “Freedome “ problem as all channels stopped at same time. I have the full f-secure package just hope I scan get a refund.

    Mary_99
    1Like
  • Travelman69
    Travelman69 Posts: 2 New Member

    Would you believe it, working now on all channels!????

    Like
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