Products & Services
Since yesterday I cannot access any UK channels (BBC, ITV, etc). Freedome is working fine for other countries but not the UK.
I am not the only one with this issue. Can you please advise what’s happening?
I’m in Finland. Thank you.
Flush DNS steps for Windows 10 can be found here: https://support.4it.com.au/article/flush-dns-windows-10/
Also, some Internet Service Provider does not resolve the streaming domain and server addresses through their DNS service, which basically means you won’t be able to access the streaming website or even connect to our VPN service with their default settings. As such case, by adding Google( Public) DNS for Windows 10 should solve the issue: https://www.veerotech.net/kb/use-google-dns-in-windows-10-how-to-change-windows-10-dns-servers/
Google search can help to find the steps for flush DNS or add google DNS for other platform i.e how to add google DNS for android or iOS
The Google DNS trick worked for me. Thanks, Sethu!
Update 2020-04-01: No longer working, and running the flushdns prompt doesn't help.
I am having the same problem. I am in France. Can anyone please Help!?
Same problem , also in France. Continued for some time, on off. Some days work some days not. Anyone knows why or where to get the answer. Paying for this, want it to work.
Same issue, in Sweden
Same issue. Been working fine for last few months and now wont allow me access to UK channels or prime.
Is anyone from F-Secure able to tell us what’s happening with this issue?
Thank for reporting us this, but have you tried some basic troubleshoot steps as below
1. Run the FlushDNS on affected device.
(Optional- Clear browser cache for desktop and Clear app cache for Smartphone.)
2. Ensure that IPv6 is enabled for the device. You can refer these Windows and Mac, and refer these for Android, and for iOS.
3. Reboot device.
4. Turn Freedome ON and set virtual location as London to check iPlayer working again with your browser.
Hi there, I have done this and still I have the same problem. Could the server/IP address been identified and blocked? Please fix. Thanks
Same here in Germany.
I live in Sweden and have the same problem when streaming since the 20th of March. Luckily it's still possible to download BBC programs using get_iplayer (https://github.com/get-iplayer/get_iplayer) while connected to Freedome. To stream from ITV and Channel 4 I've installed the browser plugin from Hola, that works fine but it's of course annoying to have to pay for a second VPN provider when I've just recently renewed my Freedome subscription for two years. Hoping that F-Secure solves the issue.
Update 2020-03-25: Get_iplayer no longer working. Also tried Sethu's advice, made no difference.
I tried Sethu's advice. The first thing I noticed is that it is outdated. It does not mention Windows 10.
When i tried to inserting the string mentioned in comand prompt, it stated that it cannot be done.
I followed his advice, ignored that it did not cover Windows 10, and it has solved the problem.
Another one in Finland were nothing from the UK is working.
F-secure need to get this together. This is not ok seeing as this is a paid for service that works as well as a chocolate teapot!
Have looked at flushing DNS but cannot find Command Prompt under (right click) Start? What else might it be under please? Technophobe here!!
I have done the flush DNS and everything else and am still blocked. You really need to resolve this please!
Tried Everything above and it worked for a while, but I then updated my subscription and now it doesn’t work again😡 I again tried the above measures but they didn’t work this time.
Can you give further advice? This is not just confined to one country.
i can play all4 if i turn off my tracking f secure, but i cannot get bbc iplayer, re; bbc only works in the uk, please resolve this ASAP.
Here in Spain, I have the same problem. Just tried another vpn and it works fine. I think I'll have to give up on Freedome. It was great and easy to use but I guess it's had it's day. Shame.
Same problem here in Sweden. Sometimes it works when changing browser. If BBCiplayer won't work I will quit my subscribtion.
Also unable to access any UK channels and as mentioned above, I certainly wont continue my subscribtion either as UK channels are by far the main reason I have Freedome!
Yes - I tried the what was listed as suggestions, it has made no difference. Also the problem occurred simultaneously on all 3 devices (Phone, Ipad, laptop)
Same here in Spain. Freedome ad F Secure have been great but now unless they solve this problem I will have to invest in a vpn system that works and is guaranteed
Here’s a list of alternative services that should work: https://www.vpnmentor.com/blog/5-best-vpns-bbc-iplayer-actually-work/
Another complaint from Finland - unable to access BBC iplayer for the last 2 days using Freedome.
it looks as though FSecure are not responding to this forum..........will attempt to contact them direct.
Meanwhile keep the comments coming and hopefully peer pressure will result in a statement/resolution from FSecure ASAP !
So, I just spoke with the ‘local representative‘ here (call centre I believe though) and she confirmed that at the start of April the BBC have blocked VPN access via Freedome and maybe from other providers as well ?
So far no fix from FSecure which is pretty naff if you like me have an annual subscription just 4 months old.....
Any other VPN providers recommended please ?
Same for me, I am in Finland and F-secure won't allow ITV hub nor BBCIplayer. Sad to say - unless it works I must change to a foreign VPN. What do you recommend?
But if BBC has blocked Freedome, how come it’s ITV and channel 4 are also blocked? That’s not typical behavior that all of them would block the vpn at the same time.
Not happy to get no ‘official’ statement from F-Secure about what’s going on.......
I'm also in Finland, was having the same problems but did the DNS flush and now it works fine.
Same problem, I’m in Spain can’t get Uk tv now, F-secure Freedome have always been difficult to contact, this has to be a “Freedome “ problem as all channels stopped at same time. I have the full f-secure package just hope I scan get a refund.
Would you believe it, working now on all channels!????