Freedome VPN not working for UK channels

Hi

Since yesterday I cannot access any UK channels (BBC, ITV, etc). Freedome is working fine for other countries but not the UK.

I am not the only one with this issue. Can you please advise what’s happening?

I’m in Finland. Thank you.

Answers

  • Cerstin12Cerstin12 Posts: 7

    I am having the same problem. I am in France. Can anyone please Help!?

  • umsoumso Posts: 1

    Same problem , also in France. Continued for some time, on off. Some days work some days not. Anyone knows why or where to get the answer. Paying for this, want it to work.

  • NostroNostro Posts: 1

    Same issue, in Sweden

  • Roxy130Roxy130 Posts: 1

    Same issue. Been working fine for last few months and now wont allow me access to UK channels or prime.

  • FingerberFingerber Posts: 6

    Is anyone from F-Secure able to tell us what’s happening with this issue?

  • SethuSethu Posts: 519

    Hi All,

    Thank for reporting us this, but have you tried some basic troubleshoot steps as below

    1. Run the FlushDNS on affected device.

    (Optional- Clear browser cache for desktop and Clear app cache for Smartphone.)

    2. Ensure that IPv6 is enabled for the device. You can refer these Windows and Mac, and refer these for Android, and for iOS

    3. Reboot device. 

    4. Turn Freedome ON and set virtual location as London to check iPlayer working again with your browser. 

  • MartyMc69MartyMc69 Posts: 1

    Hi there, I have done this and still I have the same problem. Could the server/IP address been identified and blocked? Please fix. Thanks

  • MiniJoMiniJo Posts: 1

    Same here in Germany.

  • TardisTardis Posts: 3
    edited March 25

    I live in Sweden and have the same problem when streaming since the 20th of March. Luckily it's still possible to download BBC programs using get_iplayer (https://github.com/get-iplayer/get_iplayer) while connected to Freedome. To stream from ITV and Channel 4 I've installed the browser plugin from Hola, that works fine but it's of course annoying to have to pay for a second VPN provider when I've just recently renewed my Freedome subscription for two years. Hoping that F-Secure solves the issue.

    Update 2020-03-25: Get_iplayer no longer working. Also tried Sethu's advice, made no difference.

  • BeavermanBeaverman Posts: 4

    I tried Sethu's advice. The first thing I noticed is that it is outdated. It does not mention Windows 10.

    When i tried to inserting the string mentioned in comand prompt, it stated that it cannot be done.

  • I followed his advice, ignored that it did not cover Windows 10, and it has solved the problem.

  • SethuSethu Posts: 519


    Flush DNS steps for Windows 10 can be found here: https://support.4it.com.au/article/flush-dns-windows-10/

    Also, some Internet Service Provider does not resolve the streaming domain and server addresses through their DNS service, which basically means you won’t be able to access the streaming website or even connect to our VPN service with their default settings. As such case, by adding Google( Public) DNS for Windows 10 should solve the issue: https://www.veerotech.net/kb/use-google-dns-in-windows-10-how-to-change-windows-10-dns-servers/

    Google search can help to find the steps for flush DNS or add google DNS for other platform i.e how to add google DNS for android or iOS

  • TardisTardis Posts: 3
    edited April 1

    The Google DNS trick worked for me. Thanks, Sethu!

    Update 2020-04-01: No longer working, and running the flushdns prompt doesn't help.

  • Sara_hSara_h Posts: 2

    Another one in Finland were nothing from the UK is working.


    F-secure need to get this together. This is not ok seeing as this is a paid for service that works as well as a chocolate teapot!

  • GillyHanGillyHan Posts: 2

    Have looked at flushing DNS but cannot find Command Prompt under (right click) Start? What else might it be under please? Technophobe here!!

  • RBodenRBoden Posts: 1

    I have done the flush DNS and everything else and am still blocked. You really need to resolve this please!

  • FingerberFingerber Posts: 6

    Tried Everything above and it worked for a while, but I then updated my subscription and now it doesn’t work again😡 I again tried the above measures but they didn’t work this time.

    Can you give further advice? This is not just confined to one country.

  • horse7horse7 Posts: 1

    i can play all4 if i turn off my tracking f secure, but i cannot get bbc iplayer, re; bbc only works in the uk, please resolve this ASAP.

  • kilrailkilrail Posts: 3

    Here in Spain, I have the same problem. Just tried another vpn and it works fine. I think I'll have to give up on Freedome. It was great and easy to use but I guess it's had it's day. Shame.

  • BusenBusen Posts: 1

    Same problem here in Sweden. Sometimes it works when changing browser. If BBCiplayer won't work I will quit my subscribtion.

  • SeraSera Posts: 1

    Also unable to access any UK channels and as mentioned above, I certainly wont continue my subscribtion either as UK channels are by far the main reason I have Freedome!


    Yes - I tried the what was listed as suggestions, it has made no difference. Also the problem occurred simultaneously on all 3 devices (Phone, Ipad, laptop)

  • Alan59Alan59 Posts: 1

    Same here in Spain. Freedome ad F Secure have been great but now unless they solve this problem I will have to invest in a vpn system that works and is guaranteed

  • TardisTardis Posts: 3

    Here’s a list of alternative services that should work: https://www.vpnmentor.com/blog/5-best-vpns-bbc-iplayer-actually-work/

  • Hotspur_58Hotspur_58 Posts: 2

    Another complaint from Finland - unable to access BBC iplayer for the last 2 days using Freedome.

    it looks as though FSecure are not responding to this forum..........will attempt to contact them direct.

    Meanwhile keep the comments coming and hopefully peer pressure will result in a statement/resolution from FSecure ASAP !

  • Hotspur_58Hotspur_58 Posts: 2

    So, I just spoke with the ‘local representative‘ here (call centre I believe though) and she confirmed that at the start of April the BBC have blocked VPN access via Freedome and maybe from other providers as well ?

    So far no fix from FSecure which is pretty naff if you like me have an annual subscription just 4 months old.....

    Any other VPN providers recommended please ?

  • User_112211User_112211 Posts: 3

    Same for me, I am in Finland and F-secure won't allow ITV hub nor BBCIplayer. Sad to say - unless it works I must change to a foreign VPN. What do you recommend?

  • FingerberFingerber Posts: 6

    But if BBC has blocked Freedome, how come it’s ITV and channel 4 are also blocked? That’s not typical behavior that all of them would block the vpn at the same time.

    Not happy to get no ‘official’ statement from F-Secure about what’s going on.......

Sign In or Register to comment.