Freedome framerate stutter on Windows 10

tapioptapiop Posts: 5
in F-Secure FREEDOME

Not a huge issue but does give a bad impression.

 

Whenever hovering over the app, the cursor starts stuttering, especially noticeable since my screen is 100hz. Same thing with moving the window. Definitely not a problem with my computer (Ryzen 3700X, 16GB, RTX 2070SUPER), and it's not doing the same with any other program. F-Secure SAFE works just fine.

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  • JaimsJaims Posts: 441 Moderator

    Hi @tapiop 

     

    At this point, we cannot say if this is a driver issue since it's only persistent on F-Secure Freedome VPN. It could be possible that the program (Freedome) isn't or requires an updated version. 

     

    Kindly confirm that you have the latest, Version 2.32.6293.0, else, an update or a reinstallation would be required. Just to add that checking your Windows Update is also very crucial and might help fix this issue.

     

    Please let us know if this works. 

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  • tapioptapiop Posts: 5

    Hi Jaims and sorry for the delay!

     

    I do have the Freedome version you mentioned as well as the latest Windows updates installed. So those should not be the culprit. Sometimes the stuttering starts a few seconds after hovering over the Freedome window.

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  • DawidFSDawidFS Posts: 73 F-Secure Employee

    Dear @tapiop 

     

    Have you triend re-installing Freedome ?

     

    Instruction for re-installation :

     

    https://community.f-secure.com/t5/F-Secure/How-to-uninstall-and-reinstall-F/ta-p/119099 

     

    Cheers!

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