Freedome framerate stutter on Windows 10

tapiop Posts: 5 New Member

Not a huge issue but does give a bad impression.


Whenever hovering over the app, the cursor starts stuttering, especially noticeable since my screen is 100hz. Same thing with moving the window. Definitely not a problem with my computer (Ryzen 3700X, 16GB, RTX 2070SUPER), and it's not doing the same with any other program. F-Secure SAFE works just fine.


  • Jaims
    Jaims Posts: 846 Former F-Secure Employee

    Hi @tapiop 


    At this point, we cannot say if this is a driver issue since it's only persistent on F-Secure Freedome VPN. It could be possible that the program (Freedome) isn't or requires an updated version. 


    Kindly confirm that you have the latest, Version 2.32.6293.0, else, an update or a reinstallation would be required. Just to add that checking your Windows Update is also very crucial and might help fix this issue.


    Please let us know if this works. 

  • tapiop
    tapiop Posts: 5 New Member

    Hi Jaims and sorry for the delay!


    I do have the Freedome version you mentioned as well as the latest Windows updates installed. So those should not be the culprit. Sometimes the stuttering starts a few seconds after hovering over the Freedome window.

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Dear @tapiop 


    Have you triend re-installing Freedome ?


    Instruction for re-installation :




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