[Complain!] F-Secure Mobile Security just only can use 30 days

Hi,  kindly ask why my F-Secure Mobile Security just only use 30 day? 

I was buy that products from 2018/03/19 and i should be can use for 6 months does since when i upgrade to android 8 version after at 2018/04/28 .
 
and i cant found yours email address
 
PLEASE DEAL THAT ISSUES !

Best Answer

Comments

  • SimonSimon Posts: 2,619 Superuser

    For account related issues, you will need to contact Support by one of the methods below:

     

    Contact Support by Phone or Chat

     

    Have you checked in your F-Secure account, to make sure that the subscription is valid?

    Ukko
  • DathanDathan Posts: 6

     

    Hi simon thank you for reply.

    When i checked the support information i cant do it reference ,

    "Delete the old activation message from your device."
    my f-secure cant found the old activation message, when i buy that products i do not get any key , and the system no send any request of account banding, im just submit credit card information and got it , so i dont know how to provide what message can solve that problem, maybe can give to me mail address, then can i upload some pictures and reference it.

  • DathanDathan Posts: 6

     

    It is F-Secure Mobile Security version,  not f-secure safe for android version...

     

    when i use F-Secure Mobile Security chat is show unavible....and i come from Taiwan...

     

     

    thank you for reply

  • LakshLaksh Posts: 4,435 Community Manager

    Hi Dathan,

     

    May I know from where did you purchase the Mobile Security?

  • DathanDathan Posts: 6

    Hi Laksh, 

     

    Thank for you reply.

     

    Is from google play purchase that for Mobile Securit version, that case is solved from customer engineers.

     

    Im already select the Accept As Solution yet

     

  • LakshLaksh Posts: 4,435 Community Manager

    Thank you for the reply, @Dathan. Glad to know the issue is resolved.

This discussion has been closed.