[Complain!] F-Secure Mobile Security just only can use 30 days

Hi,  kindly ask why my F-Secure Mobile Security just only use 30 day? 

I was buy that products from 2018/03/19 and i should be can use for 6 months does since when i upgrade to android 8 version after at 2018/04/28 .
and i cant found yours email address

Best Answer

  • SimonSimon Posts: 2,616 Superuser
    Accepted Answer

    Is this F-Secure SAFE for mobile?  If so, you should be able to login to your SAFE Portal and install your product from there.  


    If that's not the case then you can only contact Support via chat or phone.  If needed, they will create a support ticket which can then be responded to by email. There is no direct email link to Support.


  • SimonSimon Posts: 2,616 Superuser

    For account related issues, you will need to contact Support by one of the methods below:


    Contact Support by Phone or Chat


    Have you checked in your F-Secure account, to make sure that the subscription is valid?

  • DathanDathan Posts: 6


    Hi simon thank you for reply.

    When i checked the support information i cant do it reference ,

    "Delete the old activation message from your device."
    my f-secure cant found the old activation message, when i buy that products i do not get any key , and the system no send any request of account banding, im just submit credit card information and got it , so i dont know how to provide what message can solve that problem, maybe can give to me mail address, then can i upload some pictures and reference it.

  • DathanDathan Posts: 6


    It is F-Secure Mobile Security version,  not f-secure safe for android version...


    when i use F-Secure Mobile Security chat is show unavible....and i come from Taiwan...



    thank you for reply

  • LakshLaksh Posts: 4,434 Community Manager

    Hi Dathan,


    May I know from where did you purchase the Mobile Security?

  • DathanDathan Posts: 6

    Hi Laksh, 


    Thank for you reply.


    Is from google play purchase that for Mobile Securit version, that case is solved from customer engineers.


    Im already select the Accept As Solution yet


  • LakshLaksh Posts: 4,434 Community Manager

    Thank you for the reply, @Dathan. Glad to know the issue is resolved.

This discussion has been closed.