[Complain!] F-Secure Mobile Security just only can use 30 days

Hi,  kindly ask why my F-Secure Mobile Security just only use 30 day? 

I was buy that products from 2018/03/19 and i should be can use for 6 months does since when i upgrade to android 8 version after at 2018/04/28 .
and i cant found yours email address


  • Simon
    Simon Posts: 2,674 Superuser

    For account related issues, you will need to contact Support by one of the methods below:


    Contact Support by Phone or Chat


    Have you checked in your F-Secure account, to make sure that the subscription is valid?

  • Dathan
    Dathan Posts: 6


    Hi simon thank you for reply.

    When i checked the support information i cant do it reference ,

    "Delete the old activation message from your device."
    my f-secure cant found the old activation message, when i buy that products i do not get any key , and the system no send any request of account banding, im just submit credit card information and got it , so i dont know how to provide what message can solve that problem, maybe can give to me mail address, then can i upload some pictures and reference it.

  • Dathan
    Dathan Posts: 6


    It is F-Secure Mobile Security version,  not f-secure safe for android version...


    when i use F-Secure Mobile Security chat is show unavible....and i come from Taiwan...



    thank you for reply

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Dathan,


    May I know from where did you purchase the Mobile Security?

  • Dathan
    Dathan Posts: 6

    Hi Laksh, 


    Thank for you reply.


    Is from google play purchase that for Mobile Securit version, that case is solved from customer engineers.


    Im already select the Accept As Solution yet


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Thank you for the reply, @Dathan. Glad to know the issue is resolved.

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