Fsecure block Autocad LT licensing during opening

Hi @Valmar,

It could be the Deepguard function in our program that could  stopping the process. From the F-secure program settings you can find the Deepguard exclusions list. Add the Autocad installation folder as an excluded folder and see it that helps.

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@Valmarwrote:

Hi

Solution still missing. Still do same, switch off FSecure, start Autocad, switch on Fsecure.

Valmar

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Hello,

Sorry for my reply. I'm only F-Secure user (their home solutions).

I tried next steps with my own experience:

-> installed F-Secure SAFE beta/technology preview (FS Protection);

-> installed trial Autocad LT2018 under Windows 10 64bit;

-> account as administrator (but launch as normal; and then with UAC-prompt 'run as administrator' too).

In general, except some internal troubles with installation and first run (Autocad was with some ?! output about mistakes?!) -> all next tries to launch - comes with normal view (and, in general, brief application start). Also, except further troubles with system after uninstalling Autocad.

But there is trial (trial-licence type for thirty days). And maybe with normal subscription there is another design of implementation.

Does with your experience -> excluding Autocad folders is not helpful indeed? AND does it possible to re-check, for example, to disable not fully F-Secure - but only part of it (for example, Browsing Protection module; then DeepGuard under UI settings) per tries. For proper understanding which module will prevent proper functionality.

Additionally, what F-Secure version in use?

Also, there is Autocad own knowledgebase articles:

• https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Software-hangs-at-checking-license.html
• https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html

With your experience disabling F-Secure is helpful - but it is unclear does it DeepGuard (kind of NHIPS-module) or real-time scanning will break it (and/or, for example, own integrity check by Autocad). OR maybe it is F-Secure Browsing Protection module will restrict connection to their servers (and need to allow/whitelist certain domain).

Thanks!

Hello,

Sounds that excluding certain Autocad folders/files should be helpful.

But certain steps are based on version of F-Secure solution.

In general, you have to try something like:

-> Open F-Secure UI and choose "Settings" -- then to locate any links/places where available "Exclusion list" and then add certain Autocad folders. Help-Example for latest F-Secure SAFE.

With my own feelings -> it is unclear what is reason (which file/folder or what kind of impact) - but maybe it should be clear for F-Secure Support. So, potential designed steps are:

--  to create fsdiag after repeat-steps for trouble;

--  then to contact F-Secure Support Channels (chat as example) and transfer such file with description about.

Just like OWN potential workaround steps:

->> maybe good to try exclude Autocad folders under "Program Files";

->> under "ProgramData"

->> under User's profile (under "AppData" local/roaming or so).

Where possible to find folders with keyword "Autocad" (*"Autodesk" in fact... maybe).

then re-check does it helpful or not. If not -> maybe possible to create further advice to troubleshoot which folders/files are reason.

Potentially, maybe Autocad with own integrity protection or checks. And real-time scanning will interrupt it partly. If Autocad folders (as result -> files and its processes) are excluded -> F-Secure should not scan them at all.

But it is only workaround. If such situation with exclusion-steps will be helpful/useful -> anyway F-Secure have to look to it.

// also, it is partly unclear why with my experience about trial Autocad LT and technology-preview/beta of F-Secure SAFE was partly normal experience. At least, Autocad is launched and trial-licence is handled. Except that there are differences between Autocad trial and normal licences handling -> maybe something like timeout for checking licence (where F-Secure scanning will trigger kind of unexpected delay for Autocad); or maybe it is fixed with current beta F-Secure (as potential improve/tweak).

Thanks!