reload f secure

how do i reload f secure

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  • UkkoUkko Posts: 3,025 Superuser

    @pussycat1 wrote:

    how do i reload f secure


    Hello,

     

    Maybe good to add more information:

     

    -> does reload is reinstall?

    Like reinstalling F-Secure under system.

     

    -> or does reload is restart?

    Like restart/reload F-Secure processes.

     

    And, for example, does it Windows, Mac or Android?

     

    Thanks!

  • i had to restore my computer and f secure has been wiped out  how do i reload

  • UkkoUkko Posts: 3,025 Superuser

    @pussycat1 wrote:

    i had to restore my computer and f secure has been wiped out  how do i reload


    Hello,

     

    ->> There choose F-Secure solution that has been used:

    https://www.f-secure.com/en/web/home_global/downloads

     

    - for F-Secure SAFE or F-Secure TOTAL -> required to know your login (mail-address) and password; then it should be possible to download installer with bundled licence-key;

    - for F-Secure Internet Security or F-Secure AV -> required to know your subscription-key; then it should be possible to add it during installation (after downloading installer from noted URL);

     

    ->> for example, knowledgebase article for F-Secure SAFE Windows platform:

    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187

     

    Thanks!

  • I had tone do a system restore and lost my data please can you tell me hoe to reinstate it.

  • UkkoUkko Posts: 3,025 Superuser

    @pussycat1 wrote:

    I had tone do a system restore and lost my data please can you tell me hoe to reinstate it.


    Hello,

     

    Maybe one of options is to contact direct F-Secure Support Channels (chat as example):

    Support Agents are certified to provide remote help:

    https://www.f-secure.com/en/web/home_global/contact-support

     

    My own unofficial suggestions:

     

    --- I'm not sure about how to reinstate all your data (maybe some of companies with abilities to provide such service; Usually, should be possible to recover/restore data from HDD - even if it was with system restore and so on. But such companies should to provide diagnostic or consulting about certain situation).

    But if your main concern about reinstate F-Secure solution to your system (or retrieve your subscription information) - maybe there is some of next steps.

     

    --- So, requirements:

    - to be with access to your mail-address;

    - to be with access to your My F-Secure Account (or licence subscription key);

     

    --- Then there possible to check how to download F-Secure installer for your F-Secure solutions (this one which purchased/used):

    https://www.f-secure.com/en/web/home_global/downloads

     

    If your experience about F-Secure SAFE or F-Secure TOTAL -> required to login into 'My F-Secure Account'; If it is unknown credentials (login-mail-address and password) - good to use "Forget password"-functionality and retrieve access to your account (access to mail-address is needed).

    With solutions like F-Secure AV or F-Secure Internet Security -> required to know your subscription-licence-code. It should be visible under one of 'confirmation'-letters (access to mail-address is needed).

    If not possible to retrieve access to portal or subscription-code-key: good to contact F-Secure Support Channels (chat/phone) for assistance: https://www.f-secure.com/en/web/home_global/contact-support

     

    --- Instruction for installing/reinstalling F-Secure SAFE to Windows system:

    https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/78187

     

    Does there another solution then F-Secure SAFE? Or does there not a Windows platform?

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