F Secure Safe on Mac High Sierra - real time scanning issue

Hi all

 

I've just installed F-Secure on my mac and am being told I have 'real time scanning' issues. I head to preferences, unlock the preference menu to enable changes, and tick the 'real time scanning' radio button.

 

As soon as I navigate away from the screen the box unticks itself.

 

Does anyone have any clue on how to get this to stay on? I've re-installed the app and may try restarting my mac in a moment to see if this clears the issue.

 

Any help greatly appreciated!

 

Sam 

Pexas

Comments

  • Ukko
    Ukko Posts: 3,311 Superuser

    Hello,

     

    There was recently published Knowledgebase article for Bussiness Solution (Computer Protection):

    https://community.f-secure.com/t5/Business/Issue-with-real-time-scanning/ta-p/100546

     

    basically.... it can be with close relation about Computer Protection and F-Secure SAFE (recent). Did you mean that you tried such recommended steps from article (I'm not friendly with Mac-platform)?

    If not -> maybe possible to re-check this article?

     

    Thanks!

    amokkaman
  • SamS9
    SamS9 Posts: 4

    Hi

     

    I didn’t see that as was looking through the home user section.

     

    I have tried to follow this and it seems also clicking “allow” under the “security and privacy” tab doesn’t do anything. 

     

    Any further suggesions gratefully welcomed!

     

    Sam

    Ukko
  • Ukko
    Ukko Posts: 3,311 Superuser

    Hello,

     

    Maybe someone with good experience about Mac-platform (and F-Secure SAFE) will create some good advices.

    But - if there will be stuck: possible to use direct F-Secure Support Channels (chat/phone):

    https://www.f-secure.com/en/web/home_global/contact-support

    Create fsdiag and transfer it to them:

    https://community.f-secure.com/t5/Common-topics/How-do-I-create-an-FSDIAG-file/ta-p/18190

     

    At least, your situation sounds as this one with business-solution (or close to such). And if potential fix-steps did not work -> probably F-Secure should to investigate it.

     

    Thanks!

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi SamS9,

     

    May I know what is the version of SAFE installed currently on your Mac device?

  • SamS9
    SamS9 Posts: 4

    Hi Laksh,

     

    I am unable to check the exact version at present; however I did both install and reinstall the programme yesterday. 

     

    Hopefully that helps in some way!

  • Laksh
    Laksh Posts: 4,444 Former F-Secure Employee

    Hi SamS9,

     

    Please have a look at this article and see if the steps help.

     

  • Hi, I've the same problem.

    It doesn't work. If I click "allow" in the Security Tab, nothing happens. If I click "real time protection" in the Safe Tab, when I go to another tab and I go back, the box is not selected again.

     

    Whan can we do?

     

    Thank you.

     

    Safe Version 17.1 (16230) High Sierra 10.13.1 (Mac OS new installation after SSD initialization).

  • Pexas
    Pexas Posts: 1

    I have the same problem...

     

     

  • Ukko
    Ukko Posts: 3,311 Superuser

    @Pexas wrote:

    I have the same problem...


    Hello,

     

    If noted Knowledgebase articles:

    did not fix or helpful.

     

    Maybe good to contact direct F-Secure Support Channels (chat as example):

    https://www.f-secure.com/en/web/home_global/contact-support

     

    It will be useful for their investigation or proper advices (or sort-steps). Then good to back with reply (for other users) - of course - if fresh article (by F-Secure) still will be not available..

     

    Thanks!

  • Hi all, I tried with F Secure online support (very kind and supportive) and finally I discovered that the problem can be the MagicPrefs app (if you use it, to tweak the Apple Magic Mouse).

    For installing both the browser extension and to fix the new security block in Mac OS X High Sierra, you have to temporarily disable it. This will make you to click the "allow" button in Preferences-Security.

     

    Best regards.

    Ukko
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