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Issue with real-time scanning after Computer Protection for Mac installation on macOS High Sierra

Symptoms

After installation of our Mac product on macOS High Sierra, a red F-Secure (X) icon may appear when running real-time scanning.

Diagnosis

This is due to a new security feature, which has been introduced with macOS High Sierra (10.13) or higher. During first time installation, the security feature requires you to allow system software from F-Secure. Until the software is allowed, real time scanning will fail.
high_sierra_system_ext_blocked.jpg

Solution

Once the installation is complete, allow F-Secure software as follows:

  1. Go to System Preferences > Security & Privacy, and select the General tab.
    high_sierra_security_privacy.jpg
  2. Click Allow.
Once this is done, the icon status changes to normal and the error message disappears.
Pricing & Product Info

For product info please go to our products page

Version history
Revision #:
3 of 3
Last update:
‎25-10-2017 04:36 PM
Updated by: