F-SIS Turn off all security features not working

Jinky67

If I try the 'Turn off all security features' option, it appears to work but the progress bar never completes and all features remain on.

Windows 7 SP1 home FS-IS 16.5

Ukko

Hello,

 

Sorry for my reply.

 

Since such situation not designed there - I able to think about next meanings:

 

---> If you want "troubleshooting" it - there will be useful:

- create fsdiag by F-Secure Support Tool and then contact direct F-Secure Support Channels;

 

With your description/steps for repeat trouble and fsdiag (after repeat-steps) -> maybe it can be useful for Support to investigate reasons;

 

---> If you able to try own steps to play around this:

- I have some situations with view, when "Turn off" progress bar will stuck - but about other OS and just as temporary limitation. So maybe you able to clarify - if this situation is "stable" with your experience?

 

Restart system did not helpful there? Or maybe during this tries there another "visible" loading/using system resources at background or by some other software?

 

- If restart or "re-try" did not work and it stable-trouble; Maybe you able try there... just "re-installing" F-Secure IS (?!); if subscription-licence-key is known for you - there should not be any additional troubles with reactivating it;

 

---> does there any reasons for using "Turn off all security features"?

- since there trouble with using such feature -> maybe there available another workarounds?

F-Secure IS should be with exclusion lists for scanning; also there should be "allow/deny list of websites" - which can be helpful for re-fix false positive detections;

If there some compatibility troubles - maybe you able to re-check "DeepGuard" settings about "Compatibility mode" as first try; And if it helpful - there possible other more proper steps;

Also F-Secure IS should be with 'Gaming mode' - which will be useful for save some system resources when it activated;

 

Or maybe some other requirements for disabling F-Secure IS?

 

Thanks. 

Jinky67

Hi and thank you for the suggestions, I think I will submit a fsdiag to support.

 

First I have a possible conflict, I have a problem with recently installed Malwarebytes version 3 which seems to not like F-Secure IS, it no longer runs after restarting my computer- I'm awaiting a reply from Malwarebytes support.

 

The reason I had wanted to disable all security features was to see if that might help with this possible conflict.

 

Thanks again, much obliged.

 

 

Ukko

Hello,

 

I will advice to open F-Secure IS Main UI -> Settings -> Real-time-scanning tab -> Exclusion list. -- F-Secure Online Help page about such action;

 

And add there "Malwarebytes"-folder location (under Program Files). It can be helpful (at least, for MBAM's trouble);

 

Under community there was quite many (for this situation) topics about compatibility troubles between MBAM 3 and F-Secure security solutions (SAFE/IS); With my own experience (and based on some replies) using exclusion-list under F-Secure can be useful.

 

For my own opinion - it designed step/feature for such situations. But it not really nice - that MBAM do not able to provide proper compatibility with other security solutions (if they still promote it).

 

Thanks.

Jinky67

Thanks, your solution worked and was the same solution that Malwarebytes support suggested.

 

So, I now have a functioning Malwarebytes 3 installation and F-Secure IS is working as expected, including the ability to 'Turn off all security features' as per my initial query

Ukko

---

@Jinky67 wrote:

Thanks, your solution worked and was the same solution that Malwarebytes support suggested.

 

So, I now have a functioning Malwarebytes 3 installation and F-Secure IS is working as expected, including the ability to 'Turn off all security features' as per my initial query

---

Good that it worked!

But I able to expect that Malwarebytes support should suggest to exclude only certain their files (not full folder - what suggested by me.. as I did not re-check which certain files there enough to exclude);

 

Such meanings also confirmed by this topic: https://community.f-secure.com/t5/F-Secure-SAFE/MalwareBytes-and-F-Secure-No/td-p/94461 (where user noted that Malwarebytes support advices are to exclude certain files and some other suggestions);

Partly... "excluded" only certain files much better, than full folder of Malwarebytes (but with common situations and in general meanings there should be small difference );

 

Good that it you back with result!

 

Thanks!