Freedome fatal error

vänsviken
vänsviken Posts: 7
in F-Secure VPN

Hi,

I got the message: fatal error. Reinstall the software. How do I do that without having to pay the subscription one more time? How do I supply the fsdiag?

BR

Vänsviken

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi @vänsviken,

     

    I have moved your post to the Freedome board for further checking. I see you already have a post opened about 'Upgrading failed' in Freedome in this post. Is this related to the same issue?

     

    If not, could you please let us know more details about when and how it is happening?

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  • vänsviken
    vänsviken Posts: 7

    Hi,

    Nowadays Freedome works most of the time. I did nothing else than restart the computer. But messages keep coming when I start up in the morning, now about IPv6 not being installed. But a restart helps.

    BR

    Vansviken

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  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Vansviken,

     

    May I have a screenshot of the actual error message seen on your computer which will help us to narrow down?

     

    There are 2 articles which were shared before regarding IPv6 error, which you can have a look if the error message is similar. The links are here and here.

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