After a Windows 10 upgrade, Freedome prompts an IPv6 error message

Symptoms

After you upgrade to Windows 10 from Windows 7, Windows 8 or Windows 8.1, Freedome may display a "VPN initialization error" message and asks to check if IPv6 is enabled in the operating system.

freedome_win10_error.png

Diagnosis

Your encrypted VPN connection cannot be created because of issues with network configuration.

Solution

To enable Freedome to form the VPN connection:

  1. Go to the Start menu, and go to Settings > Network & Internet > Ethernet. Click Change adapter settings.
  2. In the Network Connections window, double-click the active network adapter, and select Properties. Enter your administrator credentials (if prompted).

    freedome_win10_ipv6.png

  3. In the list that appears, make sure Internet Protocol Version 6 (TCP/IPv6)is selected (checked).
  4. If IPv6 is already selected, close the network adapter windows and return to the Network Connections window.

    freedome_win10_rename.png

  5. Right-click the Freedome TAP driver, and select Rename from the context menu. Enter your administrator credentials (if prompted), and rename the existing Freedome TAP driver to something else, for example, FreedomeVPNConnection2.
  6. Once done, restart Freedome again. Freedome should now be able to form the VPN connection.
Pricing & Product Info

For product info and pricing please go to the F-Secure Freedome product page

Version history
Revision #:
9 of 9
Last update:
‎03-04-2019 02:11 PM
Updated by: