F-Secure SAFE with Freedome, no "Generate Voucher" on My Safe
As subject says, I bought F-Secure SAFE in July that included Freedome with the order .
I remember activating Freedome on some of my devices and finding the generate voucher button on My Safe, but I am now trying to activate Freedome on my Mac, and I cannot find the button anymore.
I tried with Firefox and Safari on Os X and with Win10 and Firefox, so it's not due to a browser difference atleast.
How can I activate rest of my machines running Safe with Freedome?
Comments
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Hello,
On the page for customers who bought SAFE and got Freedom with the subscription the "Luo koodi"-button does nothing. Can't get the voucher number. It's last day to activate the subscription. What should I do?
https://mysafe.f-secure.com/portal/coupon/share/freedome
best,
Juhani Aurava
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Hi
I have same issue. I have redeem code with my other account and loved to freedome. Now i bought licenses enough for rest of devices and made new account to redeem new licenses. At the f-secure homebages had advertise to free freedome for f-secure safe users until 30 sep 2015.
Now i'm trying to find where i can redeem free freedome for my devices and cant found any way to do that anymore.
If you have any idea where i can redeem licenses for freedome as safe using customer, please tip me about that, that would be great.
Sincerely Yours,
VilleU
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I have same problem. Customer support said like this yesterday (sorry, finnish language):
"Tuossa Freedomen koodien luonnissa on tällä hetkellä ongelma eikä se toimi tuon SAFE tilin kautta. Kun asia on saatu korjattua niin teidän safe tilille ilmestyy freedome painike jonka kautta voi freedomen koodin luoda. Kannattaa kokeilla uudelleen tänään illalla tai huomenna."
Does anybody have solution for this problem?
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I don't remember it being anykind of promotion that was supposed to end after certain date, and there is no mention of this on the receipt I got. Receipt just says "including Freedome (save up to 50 EUR!)" in finnish.
I find it confusing that we were supposed to use the Freedome codes up before a certain date. I have it activated on some of the devices I bought SAFE for, but not on all of them, and you're saying that "tough luck, you can't anymore"? -
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I create a few voucher codes when I was at work with the intention of using them wen I got home. When I actually got home and had a second to enter the voucher, the codes were then gone from my account.
I didn't get the use any of the codes that I had generated.
Can you at least grant us access to the codes that we had previously generated? Maybe via email or something? It seems unfair that the codes get wiped from the account completley.
Please resolve this.
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Same problem here. I cannot generate more vouchers for Freedome (I signed up for the free three, 1-year subscriptions). I installed one code on my phone, but I cannot find where to generate it for my computer and can't find the details of this offer under mySAFE. I wanted to install it on my computer once it came in, but now I can't. Also, can't find code I used originally for my phone, so can't stack the codes either,
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This problem does not go away by waiting. The simple fact is that you took away the possibility to generate freedome codes in f-secure safe before the end of the advertised period, you have many customers here proving this. I myself have four out of five codes unclaimed because of this. And to make matters worse a customer support person from f secure has adviced users (on 30.9.2015) to wait for the generate code feature to appear back in our safe homepage. It is not customers responsibility to start sorting these things afterwards, especially if we have received faulty information from your organisation. I believe it would only be fair if you provided the missing freedome codes to your customers.
This leaves you plenty of displeased paid customers, a minority of which have took the time and posted their thoughts on this forum (which is the only place you can get support for freedome). The least you could do is pay attention and not wait it out. I still have some faith left for your organisation and I sincerely hope that you attend to this matter.
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I also don't remember any mention of the limited nature of the FREEDOME offer associated with MYSAFE. Tech support said...FREDDOME is included with MYSAFE. I " assumed" that the other "trials" I was seeing were unrelated. Then, FREEDOME started to work sporadically in some of my devices a couple of weeks ago. All makes perfect sense now.
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Worst thing happened today. I started a chat session and this guy clearly doesn't do his job proerply. See below..
10:20 AM Connecting...
10:20 AM Connected. A support representative will be with you shortly.
10:22 AM Support session established with Sethu.
10:22 AM Sethu:
Hi, my name is Sethu, and I’m here to help you.
10:22 AM Sethu:
Before we proceed further, I’d like to take a minute to go through the information below, kindly confirm that they are correct:Name: Guan
Email: xxxx@xxx.com
Status: Active
Total Time: 02:19
Channel: Level 1 English US
Platform: Windows 7 Google Chrome
Phone: English
Country: United States
Brief description of the problem: Can not generate Freedome vouchers
Product: SAFE
10:23 AM Guan:
Well the product is Freedome but there wasn't an option for that
10:23 AM Guan:
I am just trying to find the generate voucher part in my account
10:23 AM Guan:
to re-enter the voucher code
10:23 AM Sethu:
Thank you and please do take note, this is your case/ticket number:xxxxxx
10:24 AM Guan:
since I reset my ipad and need to reconfigure f-secure freedome
10:24 AM Guan:
thank you.
10:24 AM Sethu:
Where did you purchase the F-secure program?
10:24 AM Guan:
I did not purchase it
10:24 AM Guan:
I got the free trial sign up
10:24 AM Guan:
and with the sign up
10:24 AM Guan:
there was a free 3x 1 year freedome voucher code
10:25 AM Guan:
there was an option to generate the codes but now it is gone
10:25 AM Sethu:
Please visit and post your query on our F-secure Online Community page, where you will be able to find answers to your questions and also post questions of your own. We have a dedicated team of experts to help you. To go to the online community now, please click on the link below:
To create an account for F-secure community:
https://goo.gl/wLe7eX
To visit our F-secure community pages:
http://community.f-secure.com/t5/English/ct-p/EN?skin=default
Please see the below article describe how to post a query on F-secure community page please click on the link below:
http://community.f-secure.com/t5/Welcome-and/How-to-post/ba-p/42309
10:26 AM Guan:
well
10:26 AM Guan:
i found this
10:26 AM Guan:
https://community.f-secure.com/t5/Security-for-PC/How-do-I-retrieve-F-Secure/ta-p/72312
10:26 AM Guan:
but doesnt work
10:26 AM Guan:
because the options on the MYSAFE page
10:26 AM Guan:
has been changed
10:26 AM Guan:
and Freedome is no longer there
10:27 AM Guan:
and I also found this
10:27 AM Guan:
https://community.f-secure.com/t5/F-Secure/F-Secure-SAFE-with-Freedome-no/td-p/74985/page/2
10:28 AM Sethu:
I am sorry Guan, we F-secure online chat support not dedicated for Freedome. Please post your query on F-secure community where our dedicated team will response you asasp
10:28 AM Guan:
ok thanks
10:28 AM Guan:
because
10:28 AM Guan:
that last link I sent you
10:28 AM Guan:
was started two weeks ago
10:28 AM Guan:
with no result from your F-secure team at all
10:28 AM Sethu:
Thank you for using F-Secure Chat. Have a great day ahead. Goodbye!
10:28 AM Sethu has ended the session.Best customer service.Basically the chat went like this.Me: Hi I need help with X.Rep: Sorry don't know about it. Bye.Me: But...Disconnected.He kept telling me to post here for answers but before he even read that there has been no support for the past two weeks he just disconnected.EDIT: Removed Personal Identification Information -
Hello Everyone,
Sorry for the delay in replying to this post.
Regarding your posts, our limited offer was “Buy SAFE, Get 1year of Freedome for free” offer. Consumers who do not pay for SAFE after the trial period, will be prompted to pay to continue using Freedome for free. Even if some may have abused our offer, Free Freedome Premium with SAFE trial was not offered by us, and it won’t be supported by F-Secure.
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This is confusing. I paid for 3 licenses for one year. Freedome was included for free. I was able to install it for couple of my devices, then suddenly all the codes disappeared, including those not used yet.
I tried to contact F-secure support, and they knew nothing about Freedome. Basically, I don't care who is responsible or not, my receipe says "including Freedome". So, where is the feature I paid for?
Very interesting that F-secure washes its hands, as Freedome is F-secure's product after all.
My question, who on earth to contact to get my codes back? -
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Hi
Last summer I got an email from F-Secure that I’m now able to use Freedome on all my machines as part of my Safe subscription (If I use my code to activate the service before 30.9.2015, which I did on one device).
Yesterday I upgraded my laptop (this is the device I mentioned above) to a newer windows and when I started to install Freedome, there was no option to reuse my code. Where can I do that? Where can I install Freedome to the rest of the machines that are subscribed in Safe? Cause I was about to install it to my phone and gaming pc too.
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Hello All,
The code for the Freedome campaign cannot be re-used anymore as the campaign has ended. The Freedome campaign (via Safe) was a limited offer which ended by September 30th, 2015. The codes will continue to be valid (if you have purchased SAFE) for a year on the already installed device with Freedome.
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