VPN switch missing

TaneVi

Hi! On top picture is a view from my new computer and under that a view from my old computer. Why isn't the VPN available? Both computers have the same licence and same version of software.

Ukko

Hello,

Maybe your new computer is ARM-based. Can you tell the model of the device or the processor used in your computer?

For F-Secure TOTAL (at least) release of 19.7 - Windows on ARM64 Support is announced. As it says ""This version can now be installed on devices running the Windows on ARM64 operating system, providing expanded compatibility for ARM-based hardware.""

However, with current limitation of ""VPN is not yet supported on ARM64, but support will come in future versions.""

Which means, you would be able to install the F-Secure solution on "Windows on ARM64", but currently without a VPN module.

This would be an explanation if everything else is as you say - the same subscription, the same package (F-Secure TOTAL, for example). And similar situation, maybe, discussed there: Privacy VPN — F-Secure Community ;

Thanks!

TaneVi

https://community.f-secure.com/en/discussion/comment/139363#Comment_139363

Ok, that seems to be the reason. The new computer is Surface Pro 11. Thanks!