Can not get VPN started on Mac with MacOS 14.1.1

Bosse13

Forced to move from Freedom to F-Secure new app and can't get it to start.

Just moves toggle to OFF as soon as I try to move it to ON.

Also says 'updating' in SETTINGS/UPDATEs and never moves beyond that.

Any ideas?

CarolinaC

Hello @Bosse13 ,

thank you for contacting us here on F-Secure Community Portal.

First I'd like to inquire whether you have utilized our uninstallation tool to reinstall the program. If not, I highly recommend doing so.

Our uninstallation tool is designed to thoroughly remove all traces of the program from your system, including any residual errors or inconsistencies. By reinstalling the program using this tool, you can ensure that everything is installed from scratch, potentially resolving any lingering issues.

The tool can be downloaded from this website:

https://www.f-secure.com/en/support/tools

Thank you for your cooperation and understanding. If you have any questions about the uninstallation tool or need assistance with the process, please don't hesitate to reach out to me.

Best regards!

Larynx

Me and another user have reported this update issue on Mac Sonoma. No solution yet. Here's my thread:

https://community.f-secure.com/en/discussion/128055/vpn-protection-wont-update-on-mac-air-sonoma-14-4-1