"Learn more" link to swtich to F-Secure Total does not work.

Grunthur

I'm trying to help an older relative do the cost free switch from F-Secure Internet Seciruty to F-Secure Total.

In the End of Life-notice there is a button that says "Learn more". When we press it exactly nothing happes. Is there another way to switch to Total? How can we proceed?

Ukko

Hello,

Sorry for the reply. I am also only an F-Secure user.

In the End of Life-notice there is a button that says "Learn more". When we press it exactly nothing happes. Is there another way to switch to Total? 

Sounds as it is impossible to open a web-browser from F-Secure UI by clicking "Learn more".

Could you try to open something from Main UI? For example, clicking (?)-logo in the top right corner of main F-Secure UI, then clicking some items in opened menu and check if all of them are accessible? Just to check either all is functioning right (with an exception of "Learn more" button) or entire possibility to use application or to open web-browser from UI is broken.

If nothing will trigger a browser, then it is better to fix possibility using "Learn more"-button. since it the main way of upgrade. HOWEVER

If the trouble is only about "Learn more"-button - then.. I would suggest carefully check next steps (in case if Free Upgrade is still applicable).

• The upgrade from old F-Secure IS and F-Secure AV to F-Secure TOTAL is described there: Switching from the old F-Secure Internet Security or Anti-Virus product to F-Secure Total - F-Secure Community
• The upgrade from F-Secure SAFE to F-Secure TOTAL is described there: How to upgrade F-Secure Internet Security (old SAFE) to F-Secure TOTAL - F-Secure Community

Your situation is likely about old F-Secure IS, so relevant YouTube video guide is next one: Switching from the old F-Secure Internet Security or Anti-Virus product to F-Secure Total (youtube.com)

In this video - the resulted URL (after "Learn More"-button) is:

https://f-secure.com/en/renew/internet-security-antivirus-eol#how-to-upgrade

For me, resulted page is a bit of different to shown in video. But you can try to look at it.

However, if there is an opportunity to wait a little with the upgrade. I would advise waiting for official F-Secure representatives in the community to help you with the upgrade.

// As I see it in YouTube video: you have to create an account in mentioned URL above. Then to login into your installation application with received credentials for F-Secure TOTAL after creating TOTAL's account. This will summed up in 'upgrade'. But, perhaps, using "Learn More" is essential to switch application to the 'upgrading' state (so, to combine subscriptions in one; otherwise you may end up with a temporarily trial account).

Thanks!

Grunthur

Thanks!

By following the URL you posted, I was able to log in to the F-secure account.

Then we searched for updates within F-Secure Internet Security and an update was downloaded. After restarting I think that F-Secure Total is being used now.

[Deleted User]

https://community.f-secure.com/en/discussion/comment/136228#Comment_136228

Hello, if you want to confirm it, tick on the Question mark at the top of the UI and About. Or, left click the system tray icon, About and you should be on v 19.3. Total has 6 panels on the main UI, just for you to confirm it that way as well.

Kind regards :)