Renewal not working

TSan

got lot of popups about expiring licence. Renewed for 2-years for 3 devices, created account as advised but all I get is single device for 14 days!?!

My account will expite in 5h and I would need the vpn to work on the spot.

no customer service, not even 24h chat available?!?

Firmy

Hello @TSan

Welcome to the F-Secure Community. Thank you for your post.

Our English chat support is available 24/7 at this link: https://www.f-secure.com/en/support. However, it seems that you were able to reach our support team through chat.

Regarding your issue, we no longer provide subscription codes for F-Secure VPN. We have introduced a new account-based system that allows users to manage their subscriptions and licenses more efficiently through My F-Secure. For more details, please visit the following links:

https://community.f-secure.com/vpn-en/kb/articles/29263-my-f-secure-account-required-for-f-secure-freedome-vpn-subscriptions

https://help.f-secure.com/product.html#home/total-ios/latest/en/concept_BDF118D8B14243049C8CCE03F0338814-latest-en

Additionally, we noticed that you created a trial account instead of registering using the designated registration link for your account. To avoid any confusion, we recommend deleting the trial account by following this guide: https://community.f-secure.com/common-home-en/kb/articles/6234-how-to-delete-my-f-secure-account. Instead, please register using the registration link provided in the email sent by our payment partner, Cleverbridge.

If you need further assistance, please let me know.

Thank you, and have a great day.