Freedome disconnecting frequently for no obvious reason

f12

During the past 2 weeks or so Freedome has suddenly disconnected for me multiple times (at least once a day) and often in situations where a stable internet connection is essential. The service worked fine previously. As such, I cannot use the service during those activities, because the risk of disconnect is too high...

Firmy

Hello @f12

Thank you for your reply.

Did you encounter the issue with a specific error or thing you do? Did you experience the same issue when connected to a different location? Kindly connect to a different location and check if the issue remains.

Kindly also test if your internet connection is stable. If possible, connect to some other network to see, if the issue continues. 

If F-Secure FREEDOME VPN works without problems and the issue doesn't continue, this phenomenon is likely caused by an unstable internet connection.

You can change the VPN protocol in use to see if that helps:

1. Open F-Secure FREEDOME 
2. Go to Settings
3. Click Choose VPN protocol
4. Switch between OpenVPN, OpenVPN and IKEv2
5. Turn the VPN protection on 

In case the issue continues also when you're connected to another network and when using another protocol, try removing and reinstalling F-Secure FREEDOME VPN on your device How to uninstall and reinstall F-Secure FREEDOME VPN for Windows - F-Secure Community

Also, make sure you do not have any applications installed on the computer which might interfere with the F-Secure FREEDOME services such as:

• IOBit Malware Fighter with its Advanced SystemCare Service 12 -service
• Avast Cleanup Premium

For more troubleshooting, you can visit the links below if the issue persists:

https://help.f-secure.com/product.html#home/freedome-windows/latest/en/id_110707-latest-en

https://help.f-secure.com/product.html?home/freedome-windows/latest/en/id_85331-latest-en

https://help.f-secure.com/product.html#home/freedome-windows/latest/en/task_19CE921B063B4D3B9D63654B9D0985F8-latest-en

Thank you and have a good day.

Firmy

Hello @f12

Welcome to the F-Secure Community page. Thank you for your post.

We would like to inquire about more information regarding this issue. On which device do you have this issue? What is the operating system and version? Did you connect to the WIFI or wired connection? Which location did you select on FREEDOME VPN?

You can check this link if you have the issue on your iOS device https://community.f-secure.com/freedome-en/kb/articles/5113-freedome-vpn-for-iphone-and-ipad-doesnt-connect-to-any-location

If the issue is on Android, it can be due to the optimizer app or battery-saving configuration. Please check these links.

https://community.f-secure.com/freedome-en/kb/articles/5101-my-freedome-vpn-connection-has-started-to-drop-often

https://community.f-secure.com/freedome-en/kb/articles/5095-freedome-vpn-connection-drops-frequently-on-samsung-devices

Thank you and have a good day.

f12

Thank you for following up.

The issue happens on a PC with Windows 11 Version 10.0.22621 Build 22621. I use ethernet cable with a router in between. Freedome location is Espoo (location setting is set to automatic though).

dtrahan

I've been having the same issue of frequent issues with Freedome VPN after the latest upgrade on Android. Internet connection is solid, Freedome VPN is on, and no data is working unless I turn off Freedome VPN. This happens several times per day. Before the latest Android update, this hadn't happened for the previous three years I've used this product.

Android version: 13

Android security patch level: Nov 1, 2022

Build number: TP1A.220624.014.G981USQU3GVK1

Freedome VPN Version: 2.7.7.9476

Firmy

Hello @dtrahan

Welcome to the F-Secure Community page. Thank you for your comment.

May I know which location are you connected to on FREEDOME VPN? Are you connected to the WIFI or using your mobile data? Kindly turn on the Automatic Killswitch and check if there are any changes to the connection or not https://help.f-secure.com/product.html#home/freedome/latest/en/id_110707-freedome-latest-en

And it might be that you have an optimizer app on your phone preventing FREEDOME from connecting. You can check these links for more information to help you.

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81440-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81382-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_90922-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_81439-freedome-latest-en

https://help.f-secure.com/product.html#home/freedome/latest/en/id_111806-freedome-latest-en

Kindly let me know if this helps.

Thank you and have a good day.

f12

Just to come back to this, in the past weeks I've had no issues with disconnections, even though I have not changed any settings in either hardware or software. Technology works in mysterious ways...