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FREEDOME VPN connection drops frequently on Samsung devices - F-Secure Community
<main> <article class="userContent"> <p> </p>FREEDOME VPN connection drops frequently on Samsung devices <p> This topic explains what to do if the FREEDOME VPN connection drops often on Samsung devices. </p> <h3 data-id="symptoms">Symptoms </h3> <p>You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on some Samsung devices. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Depending on the setup, the battery optimization features of your Android device may have an effect on the VPN connection. Also, Samsung's Smart Manager, which is a feature on older Samsung devices running Android version 6.0 or earlier, may silently stop FREEDOME VPN from running in the background to save battery or system resources on the device. </p> <h3 data-id="solution">Solution </h3> <p>To fix the issue, make sure that the battery optimization features on the Samsung device allow FREEDOME VPN to work. These settings need to be checked in three different locations in the system settings as follows: </p> <ol><li> Verify that FREEDOME VPN is set as a "Never sleeping app" via the system settings: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Device care</strong> > <strong>Battery</strong> > <strong>App power management</strong> > <strong>Apps that won't be put to sleep</strong>. </li> <li> Select <strong>Add apps</strong>. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Add</strong>. </li> </ol> The above steps may vary depending on the phone model. You can directly access this setting by searching for "Never sleeping apps" in the system settings. </li> <li> Verify that FREEDOME VPN is not optimised for battery usage: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Apps</strong>. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Battery</strong>. </li> <li> Select <strong>Optimise battery usage</strong>. </li> <li> From the drop-down menu on top of the view, select <strong>All</strong>. </li> <li> Scroll down and make sure that <strong>Freedome</strong> is unchecked. <p><strong>Note:</strong> Several Samsung phone models have a bug which affects this setting. If FREEDOME VPN is already unchecked in the list, check and uncheck it, as the bug may otherwise ignore this setting. It also seems that the affected Samsung devices may forget this setting and you may need to toggle it again later on. </p> </li> </ol></li> <li> Verify the mobile data settings: <ol type="a"><li> Open <strong>Settings</strong>. </li> <li> Go to <strong>Apps</strong>. </li> <li> Scroll down and select <strong>Freedome</strong>. </li> <li> Select <strong>Mobile data</strong>. </li> <li> Turn on both <strong>Allow background data usage</strong> and <strong>Allow data usage while Data saver is on</strong>. </li> </ol></li> </ol><div> To prevent <em>Smart Manager</em> from stopping FREEDOME VPN, you need to turn it off for FREEDOME VPN: <ol><li>Launch the Smart Manager app. </li> <li>Tap on <strong>Battery</strong>. </li> <li>Under the App optimization section, Tap on <strong>Detail</strong>. </li> <li>Find <strong>Freedome</strong> on the list and tap on it. <strong>Note</strong>: The list is not necessarily in alphabetical order. </li> <li>In the App optimization dialog, select <strong>Turn off</strong>. </li> </ol></div> <p><strong>Note:</strong> The exact wording used in the Smart Manager app depends on its version. </p> </article> </main>