No option to activate subscription in Android app

ghetzel Posts: 1 New Member
edited September 2022 in F-Secure FREEDOME

I just purchased a new subscription for Freedome VPN off the website and I have an activation code. When I open the app and click subscription, there is no option to add the activation number.

Accepted Answer

  • Firmy
    Firmy Posts: 428 Moderator
    Answer ✓

    Hi @ghetzel

    Welcome to the F-Secure Community page. Thank you for your post.

    Kindly uninstall and reinstall FREEDOME on your Android device.

    Uninstall F-secure FREEDOME on the Android Smartphone or Tablet

    1. Open the Google Play Store app.
    2. At the top right, tap the Profile icon.
    3. Tap Manage apps & devices Manage.
    4. Tap F-Secure FREEDOME to remove it.
    5. Tap Uninstall.

    Install F-secure FREEDOME on the Android Smartphone or Tablet again

    Before you start installing F-Secure FREEDOME, make sure that:

    You have the latest Android version installed

    You have an internet connection

    1. On your Android device, open Play Store, and search for F-Secure FREEDOME VPN.
    2. Select FREEDOME VPN.
    3. Select Install.
    4. Select Open. When you install the app for the first time, the app goes through a short introduction.
    5. Swipe the screen to the left until you get to the last page with the following options:
      • Start using Freedome
      • Redeem code
      • Log in
    6. Select the activation method depending on what type of subscription you have.
      1. If you have a valid subscription code, do the following:
        1. Select Redeem code.
        2. Enter your code.
        3. Select Submit.

    To view a video on how to install and activate FREEDOME VPN if you have a TOTAL subscription, see

    FREEDOME is ready to protect your privacy.

    Kindly let me know if this helps.

    Thank you and stay safe.



  • Autumnal
    Autumnal Posts: 1 New Member
    • Hello. I bought a new phone and I have this same problem. I tried to do what you adviced in the answer, but I do not have this option available: Redeem code

    When I try to login to my F-Secure account through the Android app, it says my order has got old and I have to make a new one. And it does not let me log in. Anyway that is not true, I have bought code for 3 devices at 22.8.2022 and only used 2 of them so far. So what can I do?

  • Firmy
    Firmy Posts: 428 Moderator

    Hi @Autumnal

    Thank you for your comment.

    We have launched a new system for FREEDOME VPN for the user to manage the subscription more effectively. Now, FREEDOME has its account just like F-Secure SAFE, ID PROTECTION and TOTAL.

    By using this account-based subscription, you can check on which device you have installed the device, released the license and downloaded the application all from the My F-Secure. I recommend you use the license code in the account to convert from license code to usage time.

    Kindly visit this link to guide you

    Kindly let me know if this helps.

    Thank you and stay safe.

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