No option to activate subscription in Android app

ghetzel
ghetzel Posts: 1 New Member
edited September 22 in F-Secure FREEDOME

I just purchased a new subscription for Freedome VPN off the website and I have an activation code. When I open the app and click subscription, there is no option to add the activation number.


Answers

  • Firmy
    Firmy Posts: 238 Moderator

    Hi @ghetzel

    Welcome to the F-Secure Community page. Thank you for your post.

    Kindly uninstall and reinstall FREEDOME on your Android device.

    Uninstall F-secure FREEDOME on the Android Smartphone or Tablet

    1. Open the Google Play Store app.
    2. At the top right, tap the Profile icon.
    3. Tap Manage apps & devices Manage.
    4. Tap F-Secure FREEDOME to remove it.
    5. Tap Uninstall.

    Install F-secure FREEDOME on the Android Smartphone or Tablet again

    Before you start installing F-Secure FREEDOME, make sure that:

    You have the latest Android version installed

    You have an internet connection

    1. On your Android device, open Play Store, and search for F-Secure FREEDOME VPN.
    2. Select FREEDOME VPN.
    3. Select Install.
    4. Select Open. When you install the app for the first time, the app goes through a short introduction.
    5. Swipe the screen to the left until you get to the last page with the following options:
      • Start using Freedome
      • Redeem code
      • Log in
    6. Select the activation method depending on what type of subscription you have.
      1. If you have a valid subscription code, do the following:
        1. Select Redeem code.
        2. Enter your code.
        3. Select Submit.

    To view a video on how to install and activate FREEDOME VPN if you have a TOTAL subscription, see https://youtu.be/tZzW5Rjw0r4.

    FREEDOME is ready to protect your privacy.

    Kindly let me know if this helps.

    Thank you and stay safe.

    Jaims
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