F-Secure have no interest in retaining customers

kpr2021 Posts: 2 Observer

F-Secure have no interest in retaining customers.

They would rather give the discounts to new customers on the website, and charge their existing customers more to renew when their subscriptions expire.

Where's the customer care or looking after your existing customer base ?

Get your priorities sorted ......


Accepted Answer


  • Firmy
    Firmy Posts: 1,735 Community Manager

    Hi @kpr2021

    I have sent you a private message.

    Kindly reply back to this message if you agree for the offer.

    Looking forward to hearing from you.

    Thank you and stay safe.

  • kpr2021
    kpr2021 Posts: 2 Observer

    The discounts should apply to both existing and new customers. Why make a discount that only applies to a new customer, and then say that you can get round the existing customer renewal by purchasing the product with a new email address.

    I have a suggestion for you - fix your discounting so that it applies to all customers !!

    The way you're operating at the moment, it just forces existing customers to go looking for a cheaper product every 12/24 months.

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