F-Secure have no interest in retaining customers

kpr2021 Posts: 2 Observer

F-Secure have no interest in retaining customers.

They would rather give the discounts to new customers on the website, and charge their existing customers more to renew when their subscriptions expire.

Where's the customer care or looking after your existing customer base ?

Get your priorities sorted ......


Accepted Answer

  • Firmy
    Firmy Posts: 834 Community Manager
    Answer ✓

    Hi @kpr2021

    Welcome to our Community page. Thank you for your post.

    I apologize if you are feeling unsatisfied with the service. The price you see on our website is for first-time purchases only. After the subscription expired, the price returns to the retail price and I can see that you have enjoyed the discount last year as a new customer.

    We do not have promotions for existing customers at this time and it would be great for you to stay connected to our social media pages where we announce these promotions from time to time. Even the new customer promotion has its end and start date as well.






    On the other hand, if you would like to receive the same discount as a new customer, there is a trick where you may need to reinstall the app onto your devices while you register for the promotion by using a new email address and then start all over.

    We sincerely appreciate your patronage and understanding.

    Thank you and stay safe.



  • Firmy
    Firmy Posts: 834 Community Manager

    Hi @kpr2021

    I have sent you a private message.

    Kindly reply back to this message if you agree for the offer.

    Looking forward to hearing from you.

    Thank you and stay safe.

  • kpr2021
    kpr2021 Posts: 2 Observer

    The discounts should apply to both existing and new customers. Why make a discount that only applies to a new customer, and then say that you can get round the existing customer renewal by purchasing the product with a new email address.

    I have a suggestion for you - fix your discounting so that it applies to all customers !!

    The way you're operating at the moment, it just forces existing customers to go looking for a cheaper product every 12/24 months.

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