F-Secure high RAM usage

Kimmo13Kimmo13 Posts: 33 Explorer

Hello,

On one of my PCs I just noticed that one of FS process consumes a lot of memory; never less then 400 Mo.

I'm a bit surprised because it is not the case on my other PCs.


Accepted Answer

  • LucaseuropaLucaseuropa Posts: 300 Moderator
    Accepted Answer

    Hey @Kimmo13 ,


    If it's only one machine that is affected, you might want to try to reinstall F-Secure program on that computer.

    After the reinstallation, please do report whether you still observe high ram usage.

    Thank you for your feedback.

    Kimmo13Jaims

Answers

  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hi @Lucaseuropa

    Thanks for your answer.

    Is it necessary to uninstall FS before reinstalling?

  • LucaseuropaLucaseuropa Posts: 300 Moderator

    Dear @Kimmo13 ,


    Is it necessary to uninstall FS before reinstalling?

    From what I can read in this community article I've sent you in my previous post:

    You can re-install F-Secure SAFE without uninstalling the old version.

    🙂

    Kimmo13
  • Kimmo13Kimmo13 Posts: 33 Explorer

    Oups, apologies, I did not open the link.

  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hello,

    I reinstall FS and after 32 hours the RAM usage is still very high.


  • LucaseuropaLucaseuropa Posts: 300 Moderator

    Hey @Kimmo13,


    In such case, please contact our Customer Service Support and provide them with a diagnostic file from that particular machine, so that we could analyze that for you.

    Thank you for that!

    Kimmo13Ukko
  • Kimmo13Kimmo13 Posts: 33 Explorer
    edited May 26

    Hi @Lucaseuropa

    I will do that ASAP and I will post the result.

    Just for information the RAM usage of my laptop:

    The difference is big.

  • LucaseuropaLucaseuropa Posts: 300 Moderator

    @Kimmo13


    The difference is big.

    Might be, depends on how you look at it, that's from my machine:


    I've never considered that to be a high memory usage though. Look at MS Teams or Google Chrome for example, they are consuming much more ram. Should you feel different, I do encourage you to create a diagnostic file by following the instructions from my previous post and contacting our Customer Service department 🙂

    JaimsUkko
  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hi @Lucaseuropa

    This memory usage is not an issue for me too because this PC have 32 Go of RAM and it runs very smoothly with FS Safe. Nevertheless I am amazed by the important differences between my different PCs.

  • CyberDevilCyberDevil Posts: 5 Observer

    I recently tried F-Secure on a virtual machine and now it is on my computer. In both cases, the RAM consumption was in the region of 450-470 MB. This does not bother me at all, but it seems that with such numbers it would be reasonable to return to the Bitdefender engine, since it is, imho, much more efficient than Avira. Just an opinion. )

  • BBernBBern Posts: 1 New Member

    Thx, pals! Reinstalling was helpful! All the best!

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