F-Secure high RAM usage

Kimmo13Kimmo13 Posts: 33 Explorer

Hello,

On one of my PCs I just noticed that one of FS process consumes a lot of memory; never less then 400 Mo.

I'm a bit surprised because it is not the case on my other PCs.


Answers

  • LucaseuropaLucaseuropa Posts: 225 Moderator

    Hey @Kimmo13 ,


    If it's only one machine that is affected, you might want to try to reinstall F-Secure program on that computer.

    After the reinstallation, please do report whether you still observe high ram usage.

    Thank you for your feedback.

    Cheers,

    Lucas

    Kimmo13Jaims
  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hi @Lucaseuropa

    Thanks for your answer.

    Is it necessary to uninstall FS before reinstalling?

  • LucaseuropaLucaseuropa Posts: 225 Moderator

    Dear @Kimmo13 ,


    Is it necessary to uninstall FS before reinstalling?

    From what I can read in this community article I've sent you in my previous post:

    You can re-install F-Secure SAFE without uninstalling the old version.

    🙂

    Cheers,

    Lucas

    Kimmo13
  • Kimmo13Kimmo13 Posts: 33 Explorer

    Oups, apologies, I did not open the link.

  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hello,

    I reinstall FS and after 32 hours the RAM usage is still very high.


  • LucaseuropaLucaseuropa Posts: 225 Moderator

    Hey @Kimmo13,


    In such case, please contact our Customer Service Support and provide them with a diagnostic file from that particular machine, so that we could analyze that for you.

    Thank you for that!

    Cheers,

    Lucas

    Kimmo13Ukko
  • Kimmo13Kimmo13 Posts: 33 Explorer
    edited May 26

    Hi @Lucaseuropa

    I will do that ASAP and I will post the result.

    Just for information the RAM usage of my laptop:

    The difference is big.

  • LucaseuropaLucaseuropa Posts: 225 Moderator

    @Kimmo13


    The difference is big.

    Might be, depends on how you look at it, that's from my machine:


    I've never considered that to be a high memory usage though. Look at MS Teams or Google Chrome for example, they are consuming much more ram. Should you feel different, I do encourage you to create a diagnostic file by following the instructions from my previous post and contacting our Customer Service department 🙂

    Cheers,

    Lucas

    JaimsUkko
  • Kimmo13Kimmo13 Posts: 33 Explorer

    Hi @Lucaseuropa

    This memory usage is not an issue for me too because this PC have 32 Go of RAM and it runs very smoothly with FS Safe. Nevertheless I am amazed by the important differences between my different PCs.

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