KEY No Longer Syncs Passwords Across Devices

System
System Posts: 50 Explorer
edited January 2021 in F-Secure ID PROTECTION
This discussion was created from comments split from: Key No Longer Syncs Passwords Across Devices.

Answers

  • kbbjr
    kbbjr Posts: 5 New Member

    The "Accepted Answer" didn't solve the problem.

  • kbbjr
    kbbjr Posts: 5 New Member

    New installation of ID Protection on a new laptop has the same issue. The is no anti virus or VPN software installed on the box yet.

  • Sethu
    Sethu Posts: 723 F-Secure Employee
    edited January 2021

    Hi @kbbjr

    Apologize for the delay in responding to your query,

    Since you have already performed the basic troubleshoot steps, but if you are still facing the sync data failed issue between devices, this is something we need to analyze the logfiles to find the root cause. We would suggests you to get a logfile from F-Secure ID protection and contact our support team for further investigation.

    Lucaseuropa
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