How to get F-Secure ID Protection or KEY log files? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="7" data-article="000021624" data-id="issue">Issue:</h3> <p>How can I get the log files for F-Secure ID Protection or F-Secure KEY?</p> <h3 data-id="resolution">Resolution:</h3> <p>Depending on if you are using a Windows computer or a Mac computer, the ID Protection or KEY log files are stored locally on different locations. Follow the steps below to fetch the log files from your computer.<br><br>Windows:<br></p><ol><li>Select the <b>Start </b>menu on the left end of the taskbar.</li><li>Type in <i>F-Secure</i> until you see the <i>F-Secure Support Tool </i>appear.</li><li>Select the <b>F-Secure Support Tool</b> app. The Support Tool dialog opens.</li><li>Select <b>Run diagnostics</b>. The tool starts gathering information.</li><li>Once it's done, the tool creates the output file on your desktop. The name of the archive file is <i>fsdiag.zip</i>. </li><li>Attach the <i>fsdiag.zip</i> log file on your email reply back to us.</li></ol><div>MacOS: <ul><li>Click on the magnifier icon on the top right corner and browse to ~/Library/Application Support/F-Secure/Pwmgr/</li><li>Copy all files with .log extension to the Desktop.</li><li>Attach the log files on your email reply back to us.</li></ul></div> <p>Article no: 000021624</p> </article> </main>