How to get F-Secure ID Protection or KEY log files?

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How to get F-Secure ID Protection or KEY log files? - F-Secure Community

Issue:

How can I get the log files for F-Secure ID Protection or F-Secure KEY?

Resolution:

Depending on if you are using a Windows computer or a Mac computer, the ID Protection or KEY log files are stored locally on different locations. Follow the steps below to fetch the log files from your computer.

Windows:

Select the Start menu on the left end of the taskbar.
Type in F-Secure until you see the F-Secure Support Tool appear.
Select the F-Secure Support Tool app. The Support Tool dialog opens.
Select Run diagnostics. The tool starts gathering information.
Once it's done, the tool creates the output file on your desktop. The name of the archive file is fsdiag.zip.
Attach the fsdiag.zip log file on your email reply back to us.

MacOS:

Click on the magnifier icon on the top right corner and browse to ~/Library/Application Support/F-Secure/Pwmgr/
Copy all files with .log extension to the Desktop.
Attach the log files on your email reply back to us.

Article no: 000021624