Issue:
How can I get the log files for F-Secure ID Protection or F-Secure KEY?
Resolution:
Depending on if you are using a Windows computer or a Mac computer, the ID Protection or KEY log files are stored locally on different locations. Follow the steps below to fetch the log files from your computer.
Windows:
- Copy the link - %LOCALAPPDATA%\F-Secure\Pwmgr
- Open the link in Windows Explorer (eg: My Computer)
- It will open the new folder where you will see .log files.
- Copy all .log files to your desktop.
- Attach the log files on your email reply back to us.
MacOS:
- Click on the magnifier icon on the top right corner and browse to ~/Library/Application Support/F-Secure/Pwmgr/
- Copy all files with .log extension to the Desktop.
- Attach the log files on your email reply back to us.
Article no: 000021624