How to get F-Secure ID Protection or KEY log files?

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How-to & FAQs

How to get F-Secure ID Protection or KEY log files? - F-Secure Community

Issue:

How can I get the log files for F-Secure ID Protection or F-Secure KEY?

Resolution:

Depending on if you are using a Windows computer or a Mac computer, the ID Protection or KEY log files are stored locally on different locations. Follow the steps below to fetch the log files from your computer.

Windows:

Copy the link - %LOCALAPPDATA%\F-Secure\Pwmgr
Open the link in Windows Explorer (eg: My Computer)
It will open the new folder where you will see .log files.
Copy all .log files to your desktop.
Attach the log files on your email reply back to us.

MacOS:

Click on the magnifier icon on the top right corner and browse to ~/Library/Application Support/F-Secure/Pwmgr/
Copy all files with .log extension to the Desktop.
Attach the log files on your email reply back to us.

Article no: 000021624