bbc iPlayer is blocking my f-freedom VPN

PjurjenPjurjen Posts: 8 New Member

I live in the Netherlands and want to be abIe to see abc player. However after I haver changed my location to the UK and checked the registration with the BBC iplayer the VPN is blocked. I have re-installed the VPN but still the iplayer does not work. Can you give me the right instructions?

WhatTheHellIsGoingOn

Best Answer

  • SethuSethu Posts: 613 Moderator
    Accepted Answer

    Thank you all for sharing your experience with Freedome VPN,

    BBC and Some UK streaming websites have started to block VPN users, which our F-Secure Freedome was also affected. We have limited possibilities to prevent external 3rd party from blocking us. There are multiple ways how such blocking can be done. For instance, should someone want to block connections coming from our network addresses in their firewall, they are completely free to do so, and they do not need our permission to do that.

    We expect customers to respect the terms of third-party services that they access via our services. The Terms of Service for F-Secure Freedome can be found here: https://www.f-secure.com/en/web/legal_global/terms/freedome

    You could also contact BBC for possible change to their VPN blocking policy.

    Reference to BBC Help in regards to VPN blocking is available here: https://www.bbc.co.uk/iplayer/help/questions/playback-issues/outside-uk-message.

    Our primary aim is for Freedome application to provide a safe and private access to the Internet, regardless of where you connect from. It protects against “man-in-the-middle” attacks and securely encrypts your connection. Freedome also blocks trackers, prevents access to malicious web sites and gives you the ability to select virtual locations around the world.

    As users start using more public WiFi networks, they are obviously more open to attacks. We want to protect our users by providing a solution to secure these connections. A Wifi network may be easily hacked and may provide access to hackers to steal your data and snoop what you're doing online. With Freedome, you are protected from these scenarios.

    Jaims

Answers

  • bryan441bryan441 Posts: 38

    Please try this following steps,

    1. Switch it off and back on
    2. Use a browser instead of an app
    3. Restart your browser
    4. Clear your cookies
    5. Update your browser's geolocation data.

    I think it might help you.

    Bryan Anderson

  • PjurjenPjurjen Posts: 8 New Member

    Thnks I will try this .

  • BeavermanBeaverman Posts: 8

    This worked for a little while, but does not work anylonger.

    Looks like something is able to find our true location. When is Freedome going to fix this problem. It is ongoing now for quite a while. Result is that Freedome is of no use at the moment.

  • PjurjenPjurjen Posts: 8 New Member

    Yes but are there better options? Other vpn providers who do a better job?

  • Mr_GMr_G Posts: 2

    Seems BBC have sussed the London Location of Freedome VPN. Looks like Freedome is going to have to be more flexable in future. I used cmd prompt and insterted "ipconfig/flushnds" to no effect. cleared the browser too on Edge, Firefox and Google Chrome. Hola doesnt work either!

  • PjurjenPjurjen Posts: 8 New Member

    Thnks. Hopefully Freedom can solve this problem soon.

  • Dingle1rDingle1r Posts: 1
    edited June 3

    When is Freedome going to fix this issue. It is continuous now for a long time. Result is that Freedome is of no utilization right now

  • PjurjenPjurjen Posts: 8 New Member

    Yes but I a.

    I am curious to know if there are other providers, who have a better solution to this problem.

  • 2460124601 Posts: 1

    Same problem here. Not working on mobile or PC. Have cleared cookies and history, tried incognito and edge. Nothing gives. Can @f-secure update the London address if it has been blacklisted?

  • PjurjenPjurjen Posts: 8 New Member

    I agree. They need to find a solution for this problem.

  • BeavermanBeaverman Posts: 8

    Have everybody in Freedome subcome to the Coronavirus or just to an over consumtion of that rubbish beer Corona?

  • AndreyRAndreyR Posts: 1

    Still not working for iplayer. I hope that they fix this quickly as this is the only reason for having the VPN and so if they cant get this right then I will cancel and go elsewhere.

  • EJHEJH Posts: 1

    Ditto to all above. Very frustrating. My subscription is up in July.....

  • GrahamPGrahamP Posts: 1

    Yup, my problem too. BBC obviously has blacklisted your UK server. If Freedome cannot solve this problem, then we should all add a negative comment on the App store to warn other potential UK Expat users abroad, and then cancel our subscription. Any comment from Freedome Customer Care?

    ccfc
  • PjurjenPjurjen Posts: 8 New Member

    what is the answer F secure gives ? Are they trying to solve this. Or is it impossible to solve? Do others have the same problem ?

  • ccfcccfc Posts: 3 Observer

    Looks like the good times are over :( I've done everything that has been suggested here and still can't access the iplayer, just renewed my subscription too.

    Shusaku
  • I reboot my Mac Pro open Safari and use Private window or in Chrome I use a new Incognito window. It normally works well! Sometimes I must reboot a couple of time before I can get through. I use it every day from Finland to watch BBC iPlayer.

    Dshea
  • ccfcccfc Posts: 3 Observer
    edited June 18

    Thanks for nothing.

    F-Secure knows beyond a doubt that a massive percentage of their sales of Freedome comes from expats watching tv channels from abroad. Please don't insult our intelligence with a bs reply like that.

    DsheaWhatTheHellIsGoingOn
  • DsheaDshea Posts: 1 New Member

    Hi I've been using freedome for a few years and recommending it so I'm very disappointed that this is the response.

    Security and accessing geo locked content are the fundamentals of a VPN service. Its a fundamental feature, otherwise why would you have so many different server options all over the world to connect to? For me I use it primarily to watch UK tv content and I'm very disappointed it's stopped working but I'm more disappointed at the lack of support and desire to resolve it.

    Saying they can block your IP's and network address is pretty lame as Nord VPN has thousands of servers and can easily manage situations like this even though BBC have been more agressive in their blocking strategies. It sounds like you don't have that network capability and you don't want to invest in a solution. I had been recommending freedome as a VPN to friends for years as its been a top reliable service but I've now told everyone to stop using it.

    Dave

    ccfcWhatTheHellIsGoingOn
  • WhatTheHellIsGoingOnWhatTheHellIsGoingOn Posts: 1 New Member

    Yip, very disappointing. Its a very standard reply from F-Secure to make sure they don't get into any trouble while desperately trying (and failing) to please the customers so I don't blame them for insulting our intelligence.

    I hope for them they are working hard in the background to get around this business destroying issue.

  • horse7horse7 Posts: 2 New Member

    Freedome can't or are unable to sort out the iPlayer problem, yet express VPN say that their VPN works for iPlayer, I will not be renewing my subscription.

Sign In or Register to comment.