Reactivate subscription

Casey2414

I subscribed for 6 months last july 20 2018 then i transferred all the contents of my phone to my new phone however my subscription from my new phone says its already expired. And my old phone was set on factory data reset and same thing happened my subscription ended.. how can i reactivate my subscription that I've paid for?

Ukko

Hello,

 

Sorry for my reply. I'm also only an F-Secure user (their home solutions).

 

Sounds that your experience is about mobile solution (for iOS platform or Android platform) with Google Play store or AppStore subscription. Maybe good to contact such channels.

There is Knowledgebase article about F-Secure Freedome (just as an example):

• https://community.f-secure.com/t5/F-Secure/I-bought-F-Secure-FREEDOME/ta-p/107840

where possible to find links to mobile store's "helps" or knowledgebases. where possible to find another articles about potential design of situations with switching from one phone to another and further restore 'purchases'; otherwise - to search place to ask company/store about further steps to recover subscription-state with fresh device.

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But, in general, it should be possible to contact official F-Secure Support channels (chat as example):

• https://www.f-secure.com/en/web/home_global/contact-support

with all available information (purchase information, confirmation orders or so) and ask for assistance.

 

Also, if your experience is about F-Secure SAFE - maybe need to login into your My F-Secure account (my.f-secure.com) and doublecheck situation after installation with further relogin.

If your experience is about F-Secure Mobile Security -> maybe good to re-sure that subscription licence is for that solution (for example); also, there is such knowledgebase article about.

 

There are some of F-Secure Knowledgebase articles about potential related tips (potential troubles with activation or how-to install on mobile device):

• https://community.f-secure.com/t5/F-Secure-SAFE/After-purchasing-a-SAFE/ta-p/108762
• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/80825
• https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-install-F-Secure-SAFE/ta-p/77904
• https://community.f-secure.com/t5/F-Secure-SAFE/I-just-bought-a-license-from-F/ta-p/15788

Thanks!